Operations Support Analyst in Plano

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Job Description

Job Summary:

Our client is seeking an Operations Support Analyst to join their team! This position is located in Plano, TX Richmond, VA, or McLean, VA.

Duties:

• Manage high-volume, fast-paced BAU operational work within the Change Management function
• Coordinate closely with Platform and Engineering teams to support release transitions to end users
• Ensure release processes are executed smoothly, including identifying impacts, managing dependencies, and resolving coordination issues
• Partner closely with the Service Desk team while not providing front-line end-user support
• Own and manage administrative and operational processes related to change and release management
• Track, triage, and manage tickets using ServiceNow or similar ticketing platforms
• Support issue identification, escalation, and resolution across operational and engineering stakeholders
• Assist in defining requirements for process improvements and automation efforts
• Build toward drafting and delivering communications to broader enterprise audiences as the role matures

Desired Skills/Experience:

• Strong organizational skills with the ability to manage multiple priorities in a high-tempo environment
• Proven adaptability and ability to work effectively across cross-functional teams
• Experience with ServiceNow or similar ticketing and workflow management tools
• Proficiency with Google Workspace
• Basic SQL skills , including filtering and querying data to support operational reporting and analysis
• Solid operational communication skills, with the ability to distill technical information for broader audiences
• Ability to gather requirements and support automation or process optimization initiatives
• Background in operations-focused roles with exposure to technical environments
• Candidates may have previously held roles such as: Service Desk Operations, Support Operations, Site Operations or IT Operations

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $18.55 and $26.50. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.