Operations Recovery Debt Collection Manager

Job DescriptionJob Description

Are you a results-driven leader with a passion for operations management and team development? Client Services, Inc. (CSI), an A+ BBB Accredited full-service Accounts Receivable Management (ARM) firm in Earth City, Missouri, is looking for a full-time Collection Manager to join our growing team!

At CSI, we partner with some of the largest and most sophisticated financial services organizations in the U.S. We need a strategic, highly motivated professional who can enhance operational performance, develop talent, drive revenue and foster strong client relationships.

Key Responsibilities:

• Lead, motivate, and coach a team of collectors to achieve performance goals
• Build and maintain strong relationships with external clients to enhance business growth.
• Analyze internal reports and operational data to evaluate team performance and improve current strategies, policies, and procedures.
• Ensure productivity targets are met by implementing efficient processes.
• Provide timely responses to client inquiries and feedback.
• Ensure adherence to standard operating procedures and compliance regulations.
• Provide administrative support to collectors, including preparing settlement letters, faxing documents, and managing auto-dialer assignments.
• Handle escalated manager calls and resolve issues in the best interest of the company and clients.
• Engage with consumers via phone to recover overdue payments and assess reasons for delinquency.
• Maintain accurate documentation of all collection efforts, including communication records and payment commitments.
• Meet and exceed revenue expectations, quotas, and production standards.
• Support and develop a large team in a fast-paced environment, including career growth planning and problem resolution.

What We Are Looking For:

• 2+ years of proven success in collections and team management role.
• Strong leadership, communication, and coaching skills.
• Detail-oriented with strong organizational and time-management skills.
• Ability to analyze data, drive performance, and implement process improvements.
• Knowledge of FDCPA regulations and other legal aspects of collections.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• : Bachelor's degree (or equivalent experience) in business administration, operations management, or a related field.

Why Join CSI?

• Competitive salary, lucrative bonus plan and benefits package.
• Opportunity to work with industry-leading financial institutions.
• First class facility, professional work environment.
• Collaborative and supportive team environment.
• Growth and development opportunities.

If you are ready to take the next step in your career and make a meaningful impact by leading a high-performing collections and drive results, apply today to join the CSI team as a Collection Manager!