Operations Manager in Wiesbaden

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Job Description

Job Title: Operations Manager

Company: Mobi-Hub GmbH

Location: [Wiesbaden, Germany]

Reports to: Company Owners

Job Overview:

Mobi-Hub GmbH is seeking an experienced Operations Manager to oversee and optimize all aspects of our daily operations. The ideal candidate will have strong leadership skills, a keen eye for process improvement, and the ability to manage multiple departments to ensure efficient, high-quality operations.

Key Responsibilities:

• Oversee daily operations across all departments, including RMA, inventory, customer service, repair technicians, and warehouse staff.
• Manage hiring, training, and ongoing development of all operational staff.
• Streamline workflows to increase efficiency, reduce bottlenecks, and improve overall productivity.
• Monitor key performance indicators (KPIs) to ensure high standards in customer service, stock quality, and operational efficiency.
• Identify potential challenges or roadblocks and develop practical solutions.
• Negotiate and maintain contracts with logistics carriers and external partners.
• Conduct weekly meetings with sales partners to monitor performance and maintain service quality standards.
• Hold weekly training sessions and performance reviews with departmental teams.
• Serve as the point of contact for internal communications, filtering information to the appropriate departments such as Accounting and Legal.
• Manage HR functions, including vacation approvals, sick leave tracking, and staff allocation.
• Ensure workplace safety by conducting safety meetings and enforcing policies.
• Provide regular updates and reports to company owners regarding operational issues, challenges, and performance metrics.
• Allocate staff resources across departments to meet operational demands.
• Collaborate with other departments to implement new initiatives, drive continuous improvement, and maintain company standards.

Qualifications:

• Proven experience in operations management, preferably in logistics, e-commerce, or technology sectors.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Proficient in monitoring KPIs and using data to drive decisions.
• Effective communication skills, both verbal and written.
• Ability to work under pressure and adapt to dynamic operational challenges.
• Familiarity with HR processes, contract negotiation, and safety compliance is a plus.
• English: spoken and written – a must. German – a plus.

Working Hours:

• Monday through Friday, with availability outside normal hours as needed.

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