Operations Manager in Thatcham

Job Description

Production Manager 

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Location: ThatchamWorking Hours: Monday to Friday, 7:00am – 4:00pm or 6:00am – 3:00pmSalary: £28,000 – £31,000 per annum (DOE) 

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We are recruiting for an experienced and hands-on Production/Operations Manager to join a fast-paced commercial environment known for delivering high-quality service. This is an excellent opportunity for a proactive leader who thrives in a busy setting and can effectively manage both people and processes—particularly as the business approaches its peak summer period.

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Key Responsibilities

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Operational Management

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• Oversee daily operations from intake through to dispatch, ensuring smooth workflow across the production line

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• Lead daily morning briefings to review performance, set targets, and address any operational challenges

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• Monitor and achieve key performance indicators (KPIs)

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• Ensure compliance with health & safety and operational procedures

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• Continuously identify and implement process improvements to increase efficiency

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Team Leadership

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• Lead, motivate, and support a diverse workforce, including individuals with varying levels of English fluency

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• Train, develop, and regularly review team performance

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• Effectively plan staffing levels in line with workload and budgets

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• Provide hands-on support when needed, including stepping in early (from 6am) in the absence of a Team Leader

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Quality & Customer Service

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• Maintain high service standards and resolve issues quickly and effectively

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• Act as a key point of contact for clients, ensuring expectations are consistently met

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• Support onboarding of new clients, including planning resources and workflow integration

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Stock & Equipment Management

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• Manage stock levels and ensure timely ordering of supplies

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• Oversee equipment maintenance, minimising downtime and disruption

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Finance & Reporting

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• Assist with budget management and cost control

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• Analyse operational data to identify trends and drive improvements

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• Provide regular performance updates to the Operations Director

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Skills & Experience Required

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• Proven experience in operations or team management (laundry or production environment advantageous)

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• Strong leadership skills with the ability to engage and communicate across diverse teams

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• Highly organised with excellent multitasking abilities in a fast-paced environment

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• Calm under pressure with strong problem-solving skills and a proactive approach

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• Confident using Microsoft Office and reporting systems

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Personal Attributes

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• Strong organisational and administrative skills, with attention to detail

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• Excellent customer service mindset

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• A positive, can-do attitude and approachable leadership style

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• Ability to think quickly, make decisions, and keep operations running smoothly in a busy production setting

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Benefits

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• 28 days holiday (including bank holidays)

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• Company pension scheme

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• Free onsite parking

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• Complimentary refreshments (tea, coffee, soft drinks, and summer treats)

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• No weekend or bank holiday work (unless business-critical)

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