Operations Manager in Syracuse

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Job DescriptionJob Description

About the Role

We are seeking an experienced and motivated Shop Manager to oversee daily operations in a busy countertop fabrication shop. The ideal candidate will have strong leadership skills, hands-on fabrication knowledge, and experience managing production teams in a fast-paced environment.

This role is responsible for coordinating workflow, ensuring quality standards, managing shop personnel, and maintaining an efficient, safe, and organized operation.

Responsibilities

• Oversee all shop operations including cutting, polishing, and finishing of stone countertops.
• Manage, train, and lead shop employees to ensure efficiency, quality, and safety.
• Coordinate with office staff, templaters, and installers to maintain smooth project flow from measurement through installation.
• Review and prioritize job tickets, drawings, and schedules to meet deadlines and production goals.
• Monitor material inventory and ensure the shop is properly stocked with tools, equipment, and supplies.
• Troubleshoot production issues and provide practical, timely solutions.
• Enforce safety procedures and proper equipment operation standards.
• Ensure machinery and tools are properly maintained and serviced.
• Promote a positive team environment focused on communication, accountability, and continuous improvement.

Qualifications

• 3+ years of experience in a stone countertop fabrication environment required.
• 2+ years of supervisory or management experience .
• Strong knowledge of fabrication equipment, materials, and shop processes.
• Experience working with CNC saws, polishers, and digital templating systems a plus.
• Excellent organizational and communication skills.
• Ability to read and interpret CAD drawings, templates, and job specifications.
• Proven leadership skills with the ability to motivate and direct a diverse team.
• Strong problem-solving abilities and attention to detail.
• Must be dependable, safety-focused, and able to work in a hands-on environment.

Location: Syracuse, NY

Schedule: Full-Time | Monday–Friday (with occasional Saturdays as needed)

Reports to: Operations Manager / Ownership

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