Operations Manager - Serviced Offices

Job Title: Operations Manager

Location: Central Milton Keynes



Hours: 8.45am to 5.00pm Monday to Friday

Salary:£30,000 - £35,000 per annum



Join the Future of Flexible Working



Our client is a modern serviced office provider offering co working spaces, private offices, and meeting rooms designed to support traditional, hybrid, and mobile professionals. As the demand for flexible working grows, so does our business - and we’re looking for a dynamic Operations Manager to help us deliver a premium experience for our clients every day.



As Operations Manager, you will work closely with the General Manager to ensure the smooth running of our business centre. From overseeing customer relationships and managing facilities to driving sales and leading the reception team, this is a diverse and hands-on role. Think of it as running your own small business, where no two days are the same.



Key Responsibilities



* Foster excellent client relationships and ensure customer satisfaction is consistently high.



* Negotiate contracts with new and existing customers.



* Maintain a safe, professional and welcoming environment.



* Manage facilities, contractors, and suppliers efficiently.



* Prepare monthly invoices, handle payments, and analyse costs.



* Drive sales of office space, meeting rooms, virtual offices, and co working packages.



* Generate financial and sales reports.



* Handle commercial agent and broker relationships.



* Ensure full compliance with Health & Safety regulations.



* Lead and develop the Reception Team, including holiday and sickness cover.



* Support the General Manager in all day-to-day operations.



Who We’re Looking For



We need someone who thrives in a people-facing role and enjoys being at the heart of a busy, professional environment. You’ll be proactive, organised, and commercially minded, with a passion for delivering outstanding service.



You will be/have:



* A confident communicator with people at all levels.



* Experience in face-to-face customer service.



* Strong verbal and written communication skills.



* Financially literate with budgeting and reporting experience.



* Skilled in facilities management.



* Able to sell, cross-sell and up sell services.



* Proactive, flexible and highly organised.



* Comfortable managing suppliers and operational tasks.



* A natural team leader with strong interpersonal skills.



Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 5th year running!).



Please note due to the volume of applications we receive you will only be contacted if we are progressing your application