Operations Manager in Poway

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Job DescriptionJob Description
About the RoleGarage Doors Unlimited is looking for a strong Office Manager to take ownership of our operations.This is not an entry-level role. You will be responsible for the performance, structure, and accountability of approximately 3 inside office persons,  4 field technicians (service techs and installers) and two outside sales people.

We are a fast-moving service and installation company running on ServiceTitan. If you are someone who builds systems, holds people accountable, and keeps operations tight, this role is for you.
What You’ll Be Responsible For

• Oversee and manage overall office performance 
• Track and improve KPIs (sales, close rate, job flow, callbacks, efficiency) 
• Own and improve operational systems and workflows 
• Manage and enforce proper use of ServiceTitan across all departments 
• Coordinate between sales, operations, and warehouse teams 
• Handle high-level customer issues and escalations 
• Work with ownership on hiring, firing, and team structure 
• Oversee payroll structure and incentive alignment 
• Identify inefficiencies and implement solutions 
• Ensure the business runs clean, organized, and on process 

What You’ll Be Doing Day-to-Day

• Reviewing performance metrics and job flow 
• Identifying breakdowns and fixing them 
• Leading weekly leadership/operations meetings 
• Working with the Operations Supervisor to ensure daily execution is clean 
• Making decisions that improve efficiency and profitability 
• Supporting long-term growth through better systems and structure 

What We’re Looking For

• Strong operational mindset (you think in systems, not tasks) 
• Experience managing teams and holding people accountable 
• Ability to make decisions and take ownership 
• Experience in home services, construction, or similar industries is a plus 
• Experience with ServiceTitan (or similar software) strongly  
• Organized, direct, and able to communicate clearly 
• Comfortable working in a fast-paced, high-expectation environment 

Why This Role MattersThis position plays a key role in how the company operates and grows.Success in this role means:

• The office runs smoothly 
• The team performs at a higher level 
• Customers have a better overall experience 
• The company continues to improve and scale 

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.