Operations Manager in Pleasant Grove

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Job DescriptionJob DescriptionSalary:

Operations Manager

Allied USA is seeking a highly motivated and results-driven Operations Manager to oversee and optimize our daily business operations. This role plays a critical part in ensuring the seamless coordination of our teams, including Customer Success, Drivers, Deal Desk Specialists, and Front Desk staff. The ideal candidate will be a strong communicator, highly organized, and comfortable leading diverse teams in a fast-paced environment.

General Operations Management:

• Oversee day-to-day operations to ensure efficient scheduling, routing, and execution of medical waste pickup services.
• Lead and support cross-functional teams including Customer Success, Drivers, Deal Desk Specialists, and Front Desk staff.
• Monitor performance metrics and implement improvements where needed.
• Ensure compliance with safety and regulatory standards related to medical waste management.
  
  

Customer Experience & Support:

• Oversee Customer Success to maintain strong client relationships and resolve escalated service issues.
• Collaborate with the Deal Desk team to streamline processes for new contracts, renewals, and client billing.
• Support the Front Desk team to ensure smooth communication channels with customers and internal teams.
  
  

Team Leadership & Development:

• Provide leadership, coaching, and performance management to direct reports across multiple functions.
• Foster a positive, accountable culture where employees feel supported and motivated.
• Ensure staffing, training, and scheduling align with operational needs.
  
  

Continuous Improvement & Compliance:

• Identify opportunities to improve efficiency, reduce costs, and optimize processes.
• Ensure company-wide adherence to OSHA, DOT, and state regulations for safe handling and transport of medical waste.
• Assist leadership with special projects, reporting, and cross-department initiatives.
  
  

Qualifications:

• Proven experience in operations management or a similar leadership role, preferably in logistics, transportation, or service industries.
• Strong organizational and problem-solving skills with the ability to manage competing priorities.
• Excellent communication and interpersonal skills to lead cross-functional teams and interact with customers.
• Experience managing frontline staff (drivers, customer service, administrative support) .
• Proficiency with Microsoft Office and comfort learning new systems/software.
  
  

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.