Operations Manager - Pest Control Company

Job DescriptionJob Description

We’re Building Las Vegas’ #1 Pest Control Company… Want to Run the Show?

Prime Pest Control isn’t your average pest control company. We’re a fast-growing, customer-obsessed, performance-driven team on a mission to dominate the Las Vegas market.

We’re looking for a high-energy Operations Manager who loves to build teams, create systems, and hit big goals. Someone who thrives on accountability, loves solving problems, and wants a career-defining opportunity as we scale.

If that’s you… keep reading.

What You’ll Own

This isn’t a “sit behind a desk” job. You’ll be in the driver’s seat, leading our team, driving growth, and making sure Prime Pest Control runs like a well-oiled machine.

• Lead the Team: Coach, motivate, and hold people accountable to high standards.
• Own the Numbers: Watch KPIs daily, celebrate wins, and fix problems fast.
• Streamline Everything: Scheduling, routes, customer experience—you’ll make it all flow.
• Deliver Excellence: Ensure 5-star service for every customer, every time.
• Drive Growth: Partner with ownership on marketing, expansion, and strategy.

Your Scoreboard (KPIs You’ll Own)

We believe in clarity and results—you’ll know exactly what winning looks like:

You’ll be measured on results that directly impact growth and profitability, including:

• Customer Retention Rate: >90%
• Technician Efficiency: >80% of route capacity filled daily
• On-Time Service Rate: >95%
• Customer Satisfaction Score (CSAT): 4.8+/5
• Labor & Material Cost Targets: Maintain >55% Gross Margin
• Monthly New Customer Growth: Meet or exceed monthly acquisition targets

What You Bring

• Leadership Experience: 3+ years running operations or service teams (pest control/home services = huge plus).
• Data-Driven Mindset: You love dashboards, KPIs, and results.
• People Skills: Strong motivator, clear communicator, team builder.
• Systems Thinker: Can spot inefficiencies and build processes that scale.
• Problem Solver: Calm under pressure, creative with solutions.
• Tech-Savvy: Comfortable with scheduling, CRM, and field service tools.

Why Prime Pest Control?

• Competitive Pay + performance bonuses — your results drive your rewards.
• Be part of a fast-growing company with big plans for Las Vegas.
• Your ideas matter — no corporate red tape here.
• Career growth opportunities as we expand.
• Paid time off, benefits, and a winning team culture.