Operations Manager in Old Saybrook

Job DescriptionJob Description

The Borough of Fenwick offers an opportunity to become an integral part of the operation of one of Connecticut’s most distinctive coastal communities.

The Borough of Fenwick is seeking an organized, dependable, and hands-on Operations Manager with great team managing and communication skills to manage team members in several departments and communicate with all of them.  The operations Manager will support the General Manager in the day-to-day operation of the Borough’s recreational facilities, golf course, parklands, and seasonal programs.

The Borough of Fenwick is a unique municipal community located on a peninsula at the mouth of the Connecticut River and Long Island Sound. Established by a Special Act of the Connecticut State Legislature in 1899, Fenwick is a political subdivision of the Town of Old Saybrook and encompasses approximately 240 acres, including 195 acres within the Fenwick Historic District, which is listed on the Register of Historic Places.

Fenwick’s distinctive New England setting includes two lighthouses, protected dunes, tidal marshes, a coastal forest and meadow, picturesque beaches, a stone pier, playground, four Har-Tru tennis courts, and both a 9-hole and a 5-hole executive golf course.

The Fenwick Golf Course, the oldest public golf course in Connecticut, is a year-round links-style course that offers spectacular views of the Connecticut River, Long Island Sound, and South Cove and is an integral part of the Borough’s recreational operations and revenue stream.

Position Overview

The Operations Manager will play an important role in keeping Fenwick’s seasonal operations running efficiently by providing a high level of in person (this is mostly an onsite position, non-hybrid) leadership and guidance to team members while clearly communicating with , visitors, vendors, season ticket holders, and the public.  The Operations Manager must be successful in managing team members and communicating with multiple department heads.

Working closely with the General Manager, the Operations Manager will have significant responsibility for seasonal staffing, scheduling, daily operational coordination, and administrative support. This is an active, hands-on position that requires someone who is comfortable moving between office responsibilities and on-site operational needs.

In   The ideal candidate is a strong communicator and practical problem solver who enjoys working with people, can manage competing priorities, and takes pride in being a part of maintaining well-run recreational facilities and public spaces.

Key Responsibilities

Seasonal Staffing & Personnel

• A key component to being successful in this position will be the management of personnel and communicating with multiple other team members that would need to be in the know.
• Recruit, interview, hire, train, and schedule seasonal team members, including golf starters and rangers, lifeguards and parkland monitoring staff.
• Develop and maintain seasonal staffing schedules and ensure appropriate coverage based on operational needs and standards.
• Serve as a day-to-day resource for seasonal team members and help address staffing, scheduling, and performance issues.
• Maintain accurate team member records, schedules, and other personnel documentation as well as incident reports, park monitor log.
• Assist with payroll-related responsibilities and provide information needed for timely and accurate payroll processing.

Operations

• Support the General Manager with the day-to-day operation of the Borough’s recreational facilities, golf operations, parklands, and seasonal programs.
• Assist with coordinating the opening, daily operation, and closing of facilities and recreational areas.
• Monitor operational needs and help ensure facilities, grounds, and public areas are maintained in a safe, orderly, and welcoming condition.
• Help identify and resolve operational issues as they arise.
• Coordinate with vendors, contractors, team members, and other service providers as needed.
• Assist with purchasing, invoices, supplies, and other operational and administrative functions.

Communication & Customer Service

• Communicate professionally and effectively with team members, , vendors, visitors, and the general public.
• Respond to questions and operational concerns in a timely manner and escalate issues to the General Manager when appropriate.
• Help foster a positive, professional, and service-oriented environment across the Borough’s recreational operations.

Administrative Support

• Maintain schedules, records, correspondence, and other operational documentation.
• Assist the General Manager and Office Manager with administrative projects and special assignments.
• Utilize email, spreadsheets, scheduling systems, and other office technology to support efficient operations.
• Perform other duties and responsibilities as assigned.

Qualifications

The successful candidate will possess:

• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Strong computer skills, including proficiency with email, spreadsheets, scheduling, and standard office software, Microsoft Office.
• Experience supervising, coordinating, and scheduling team members.
• The ability to manage multiple priorities in a busy, seasonal environment.
• A dependable, flexible, and hands-on approach to work.
• Strong interpersonal skills and the ability to work effectively with team member s, , members, vendors, and the public.
• Working knowledge of golf and golf course operations.
• Ability to exercise sound judgment, solve problems, and work independently when necessary.
• Familiarity with QuickBooks is a plus.

The Ideal Candidate

The ideal candidate is a highly organized, personable, and resourceful professional who enjoys being involved in the day-to-day details of an operation. This individual should arise and working with a diverse group of people, coordinating seasonal team members, addressing issues as they arise, and supporting the General Manager through a variety of operational and administrative responsibilities.

The ideal candidate will have the ability to successfully manage personnel in separate departments, simultaneously, understanding the overlap, keeping everyone informed of those areas, and bringing the team together to work in the most efficient way.

Because Fenwick’s operations are highly seasonal, the successful candidate must be willing to adapt to changing priorities and increased activity during the spring and summer months.

Experience in municipal operations, golf, parks and recreation, hospitality, property management, or another seasonal recreational environment is valuable.

Compensation

Competitive compensation commensurate with experience, benefits may be available.

\nCompany Description

The Borough of Fenwick is a small municipal community with a 9 hole course, 5 hole children’s course, Har Tru tennis courts, beaches and valuable tidal ecological property. The Borough of Fenwick is a scenic peninsula located at the mouth of the CT River.

Company DescriptionThe Borough of Fenwick is a small municipal community with a 9 hole course, 5 hole children’s course, Har Tru tennis courts, beaches and valuable tidal ecological property. The Borough of Fenwick is a scenic peninsula located at the mouth of the CT River.