Operations Manager in Norcross

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Job DescriptionJob DescriptionBenefits:

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Operations Manager Flooring & Home Improvement


Location: 3145 Gateway Drive, Ste J Peachtree Corners, 30071
Employment Type: Full-Time with paid Holidays and PTO
Salary Range: $45,000$55,000 + Bonus Opportunities
Start Date: January 20, 2026

Ready to Build Something Awesome?
This isnt your typical desk job its a hands-on opportunity to help grow a local Floor Coverings International franchise from the ground up while shaping an exceptional customer experience in your community.

Were a family-owned, fast-growing flooring and home improvement company seeking an Office Manager who is organized, energetic, and passionate about people. Youll wear many hats from managing operations and scheduling to engaging with customers and supporting local marketing efforts.

If youre a creative problem-solver who thrives in a dynamic, fast-paced environment and loves helping people, this could be the career for you.

Who We Are
Floor Coverings International is the #1 mobile flooring company in North America, with over 300 locations across the U.S. and Canada. Our unique shop-at-home model allows customers to explore flooring options from the comfort of their home earning us a 4.8-star average rating from over 400,000 happy customers.

We believe in craftsmanship, community, and culture and were looking for someone who shares those values.

What Youll Do as an Operations Manager

• Be the welcoming voice of our company answer calls and manage communications with customers, installers, and vendors.
• Schedule sales appointments and follow up on open proposals to keep the pipeline moving.
• Ensure every customer has a 5-star experience through consistent follow-up, thank-you notes, and review requests.
• Keep the office organized, professional, and inviting.
• Maintain accurate data in Salesforce and QuickBooks, ensuring clean records from lead to close.
• Assist with order tracking, job scheduling, and delivery coordination.
• Support production by communicating timelines, job details, and updates with customers and installers.

Marketing & Community Engagement

• Help manage local marketing efforts including social media content, community events, and home shows.
• Post engaging content on Facebook, Instagram, and LinkedIn that highlights our work and tells our story.
• Coordinate with marketing partners to ensure strong online presence and return on ad spend.
• Plan and support local outreach and partnership events with realtors, property managers, and contractors.

What Were Looking For

• 13 years of experience in office administration, customer service, or home improvement (flooring experience a plus).
• Strong multitasking, organization, and follow-through skills.
• Excellent phone and written communication skills.
• Experience with technologysuch as Salesforce, QuickBooks, Excel, and social mediais a bonus but not required.
• A positive, team-oriented attitude with a willingness to learn and grow.
• Comfortable working independently and managing multiple priorities.
• Occasional availability for weekend or after-hours community events.

Why Youll Love Working With Us

• Opportunity to grow with a growing company your ideas will help shape our future.
• Family-owned, people-first culture that values integrity, creativity, and community.
• Competitive pay, performance-based bonuses, and room for long-term growth.
• Paid training and the chance to represent a brand that truly cares about its customers.
• No two days are the same and thats what makes it fun.

Meet Michael Floor Coverings Internationals Newest Owner in the Atlanta Market
Michael is proud to join the Atlanta market as the newest Floor Coverings International owner, bringing with him more than 15 years of experience in commercial real estate and a strong entrepreneurial spirit. Having lived in the area for over 24 years, he is deeply rooted in the community and excited to serve his neighbors in a meaningful way.

Michael and his wife, Hillary, are the proud parents of three children. While Hillary is not directly involved in the business, she is wholeheartedly supportive of Michaels new endeavor and thrilled to see him build a company that reflects their shared valuescommunity involvement, family culture, and exceptional service.

Passionate about sports and traveling with his family, Michael is eager to create a positive, supportive environment for his team and customers alike. He looks forward to building a business that not only delivers beautiful flooring but also strengthens the community he has long called home.

If youre organized, proactive, and excited to manage operations while delivering a stellar customer experience, wed love to hear from you! Apply today and help us deliver the #1 flooring experience in North America.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.