Operations Manager in Midlothian

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Job DescriptionJob DescriptionBenefits:

• Fun and Exciting Work Environment
• Culture & Community - engaging team events, monthly team recognition
• 401k, Roth IRA
• Financial Security - competitive salary, incentive bonus structure
• Generous Paid Time Off Policies
• Work-Life Balance - Flexible working schedule
• Paid Parental Leave
• Health & Wellbeing - company sponsored health and vision insurance
• Professional Development

Role Purpose:
The role of an Operations Manager at Uptown Alley is multifaceted, encompassing a wide range of responsibilities aimed at ensuring the smooth and efficient operation of the facility while supporting the General and Assistant General Manager.

Key Responsibilities:

• Strategic and Financial Management
  • Displaying financial understanding by summarizing/analyzing information for budgeting revenues, measuring cost of goods sold on a weekly basis, daily labor and financial management
  • Accountable to maximize daily sales and effectively manage costs, labor and cash control
  • Manage department labor costs within acceptable budgets
• Operational Management
  • Oversee the daily operations of the FEC, ensuring smooth running and maximum guest satisfaction
  • Ensure site inspections are within acceptable standards
  • Conduct daily venue walks- report any issues to the GM or AGM
  • Assist in managing daily operations: staffing, scheduling, repair and maintenance, cleanliness, organization, service timing, and quality product
  • Manage organization and cleanliness of departmental areas
• Staff Management
  • Hire, train, and develop staff, ensuring they provide exceptional service
  • Conduct regular performance reviews, and one-on-one coaching, providing feedback on performance and development
  • Handle disciplinary actions when necessary
  • Foster a team -oriented, positive work environment
  • Provide CE when necessary as it relates to food safety, and alcohol training, and workplace safety
• Customer Service
  • Ensure guest satisfaction by addressing and resolving complaints promptly
  • Monitor customer feedback and use insight to improve service quality and experience
  • Develop and oversee loyalty and rewards programs to encourage repeat business

Education & Qualifications:

• Highschool or GED equivalent.
• Must be 21 years old.
• Must be able to work up to fifty hours per week.
• Able to lift up to 50 lbs, Able to stand for long periods of time.
• Desirable - AA or BA in business management or relevant discipline.

Experience:

• Minimum 3-5 years experience with an FEC or restaurant in a managerial or leadership position.
• Experience in a high-volume restaurant or family entertainment center environment.
• Desirable - Previous experience in a leadership role at an FEC or restaurant

Skills & Competencies:

• Excellent verbal and written communication skills
• Time management skills
• Leadership skills
• Meticulous attention to detail
• Organizational skills
• Problem solving skills
• Customer service skills
• Adaptability
• Understanding of safety and overall health and safety compliance
• Desirable - Basic understanding of financial management and basic financial principals
• Technological Proficiency
  • Basic payroll and HRIS platform understanding
  • Basic working knowledge of our Customer Relationship Management (CRM) Software
  • Working knowledge of our Point-of-Sale (POS) Systems
  • Working knowledge of reservation and booking software
  • Intermediate skills with Microsoft office, and Windows based PCs
  • Desirable - basic Social Media proficiency

Personal Qualities:

• Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor

:

• English
• Desirable - Spanish

Department: Operations
Location: On-Site
Travel Required: No
Type: Full-Time
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: General Manager
Collaborates With: Human Resources, Sales and Marketing, Administrative Support Teams
Supports & Engages With: Junior Managers, FOH, BOH, Games, Guests

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.