OPERATIONS MANAGER in Mesa

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Job DescriptionJob Description

BGI Security, LLC is a trusted provider of professional security services, delivering reliable protection through highly trained personnel and proven operational protocols. We serve both commercial and federal clients, maintaining high standards and a mission-focused culture. Our team includes experienced professionals, military veterans, and former law enforcement officers who share our commitment to excellence and integrity. We pride ourselves on offering a supportive, team-oriented environment, competitive pay, and a comprehensive benefits package. Our goal is to ensure the safety and security of our clients’ facilities while providing a rewarding workplace for our employees.

Position Summary

The Private Security Operations Manager is responsible for the overall leadership, coordination, and performance of security operations across assigned contracts, facilities, or regions. This position ensures effective security service delivery, regulatory compliance, personnel management, risk mitigation, and client satisfaction. The Operations Manager serves as the primary liaison between executive leadership, clients, and field personnel.

Essential Duties and ResponsibilitiesOperational Leadership

• Oversee daily security operations across multiple sites or contracts.

• Develop and implement operational plans, post orders, and standard operating procedures.

• Ensure staffing levels meet contractual and operational requirements.

• Monitor performance metrics, KPIs, and service delivery standards.

• Conduct site inspections and quality assurance audits.

• Develop and execute project plans to ensure successful service delivery.

• Allocate and manage personnel, budget, and equipment resources effectively.

Personnel Management

• Recruit, hire, train, and retain qualified security personnel.

• Supervise Site Supervisors and Shift Leads.

• Conduct performance evaluations and implement corrective action as needed.

• Manage scheduling, timekeeping, and payroll approvals.

• Foster a culture of professionalism, accountability, and integrity.

Client and Stakeholder Relations

• Serve as the primary point of contact for assigned clients.

• Conduct regular client meetings and performance reviews.

• Address service concerns and implement corrective action plans.

• Support business development efforts and contract renewals.

• Maintain clear and consistent communication with stakeholders.

Compliance and Risk Management

• Ensure compliance with federal, state, and local regulations, including licensing requirements.

• Maintain adherence to OSHA standards and workplace safety protocols.

• Oversee incident reporting, investigations, and after-action reviews.

• Ensure security personnel maintain required certifications, including firearms and CPR/AED when applicable.

• Identify and manage operational risks and implement mitigation strategies.

• Coordinate with law enforcement and emergency services as required.

Financial Oversight

• Manage operational budgets and labor costs.

• Review invoices and monitor contract profitability.

• Identify cost-control and efficiency improvement opportunities.

• Support pricing proposals and bid preparation as needed.

Training and Development

• Develop and implement ongoing training programs.

• Ensure compliance training and certifications remain current.

• Conduct emergency response drills and tabletop exercises.

• Mentor and develop supervisory staff to support long-term organizational growth.

Additional Responsibilities

• Maintain accurate documentation and operational records.

• Collaborate with internal departments and external partners as necessary.

• Participate in required training sessions and safety briefings.

• Perform other duties as assigned to meet operational needs.

Required Qualifications

• Bachelor’s degree in Criminal Justice, Business, Operations, Public Administration, or related field . Equivalent experience may be considered.

• Minimum 5 to 7 years of experience in security operations, law enforcement, or related field.

• Minimum 3 years of supervisory or management experience.

• Demonstrated leadership and operational management experience.

• Strong knowledge of security best practices and risk mitigation strategies.

• Experience overseeing government or commercial contracts.

• Proficiency in Microsoft Office and workforce management software.

• Valid driver’s license with clean driving record.

• Ability to handle confidential information with discretion.

Qualifications

• Military or law enforcement leadership experience.

• Experience managing multi-site or multi-state operations.

• Familiarity with government contracting environments.

• CPP or PSP certification through ASIS.

• Experience with access control and surveillance systems.

Core Competencies

• Leadership and Team Development

• Crisis Management and Decision-Making

• Strategic Planning

• Conflict Resolution

• Financial Acumen

• Client Relations and Communication

• Regulatory Compliance

Equal Employment Opportunity

BGI Security is proud to be an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of , , , , , , , veteran status, or any other legally protected status. We are committed to building a diverse and inclusive team and believe that representation from a wide range of backgrounds is essential to our success.

Commitment to Veterans

BGI Security is a proud veteran-owned organization dedicated to honoring those who have served. We actively recruit, hire, and support military veterans and their families, recognizing the valuable skills, discipline, and service they bring. At BGI Security, you will find a workplace where integrity, commitment, and community matter.

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