Operations Manager in Liverpool
Job Description
Operations Manager – Leading American Chicken QSR Concept
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North West England | Up to £60,000 + Bonus + Car Allowance
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An exciting opportunity has arisen to join a leading American chicken QSR concept as an Operations Manager, overseeing a high-performing portfolio of restaurants across Manchester, Liverpool and the wider North West.
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This is a key field leadership role within a fast-growing branded restaurant business that is entering a significant phase of UK expansion. With strong investment behind the brand and an ambitious pipeline of new openings, this is an excellent opportunity for a commercially driven multi-site operator who wants to make a real impact.
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The Role
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As Operations Manager, you will take full ownership of a region of 8+ high-volume restaurants, leading General Managers and their teams to deliver outstanding commercial results, operational standards and guest experiences.
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You will be responsible for:
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- Full commercial accountability across sales, labour, profitability and controllable costs
- Leading, coaching and developing General Managers across your region
- Driving consistent execution of operational and brand standards
- Improving performance across both established and newly opened restaurants
- Supporting the successful launch and mobilisation of new sites
- Partnering with central support teams to deliver operational improvements and business initiatives
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Commercial Performance
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You will take ownership of regional performance and ensure each restaurant delivers against its commercial targets.
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Key areas of focus will include:
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- Delivering weekly and monthly KPIs across the region
- Driving sales growth through strong operational execution
- Managing labour percentages, waste and controllable costs
- Improving restaurant-level profitability
- Identifying performance opportunities and implementing clear action plans
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Leadership & People
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People leadership will be at the heart of the role.
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You will:
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- Build a strong, accountable team of General Managers
- Coach and develop restaurant leaders to improve performance
- Create a high-energy, performance-led culture across the region
- Identify and develop future leaders as the business grows
- Address underperformance quickly, fairly and effectively
- Build strong succession plans across your restaurants
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Operational Excellence
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You will ensure every restaurant delivers consistently against the brand's operational expectations.
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This will include:
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- Maintaining excellent food quality, service and restaurant standards
- Driving consistency in guest experience
- Ensuring compliance across food safety, health & safety and audit requirements
- Identifying operational challenges and implementing sustainable solutions
- Sharing best practice across the region
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Growth & New Openings
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With a strong pipeline of new restaurants planned, you will play an important role in the continued growth of the business.
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You will:
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- Support new restaurant openings across the North West
- Ensure teams and restaurants are operationally ready for launch
- Help recruit, train and develop leadership teams for new locations
- Work closely with central functions during rollout and mobilisation activity
- Embed strong operational standards from day one
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About You
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We are looking for an experienced multi-site hospitality operator who thrives in fast-paced, high-volume environments.
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You are likely to have:
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- Experience as an Operations Manager, Area Manager or similar multi-site leader within QSR or fast-casual restaurants
- Responsibility for 8+ high-volume sites
- Strong commercial awareness and a clear understanding of restaurant P&Ls
- A proven track record of improving sales, profitability and operational performance
- Experience leading and developing General Managers
- Strong coaching, communication and accountability skills
- Experience within a fast-growth branded hospitality business
- Exposure to new restaurant openings or regional expansion
- A hands-on leadership style and the ability to operate effectively in the field
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What's on Offer?
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- Salary up to £60,000
- Performance-related bonus
- Car allowance
- Opportunity to join a leading American chicken QSR concept during a major growth phase
- Strong investment and an ambitious UK expansion programme
- Significant exposure to new openings and multi-site development
- Clear progression opportunities into Regional and Senior Operations leadership roles
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If you are an ambitious multi-site operator looking to join a high-growth restaurant brand where you can directly influence performance, people and expansion, this is an opportunity worth exploring.