Operations Manager - Legal - Insurance Industries
Job DescriptionJob Description
ESSENTIAL RESPONSIBILITIES:
• Adheres to company policy by following guidelines established in the employee handbook, acting in the best interest of the company and complying with the company’s security standards
• Personifies company's core values, and sets an environment that strengthens the company culture
• Collaborates with Sr. COE Leadership to break down the corporate strategy into operational goals with actionable, measurable steps
• Feels ownership of the business and takes accountability for results
• Analyzes data and problem solves to make data driven decisions on how to attain and exceed the operational goals
• Manages with a continuous improvement mindset, champions change, encourages others to seek knowledge, foster idea creation, and develops new and innovative solutions that deliver value to our customers.
• Effectively manages their time and priorities with the ability to reprioritize as needed
• Connects with their teams, staying visible, present and accessible to employees
• Autonomous leader that holds themselves and their teams accountable, and owning the outcomes by evaluating and setting the performance standards
• Strives to enhance organizational processes and performance by allocating resources as needed
• Manages initiatives and projects, identifying and including all subject matter experts in problem solving and process improvement events
• Creates and maintains strong relationships with our customers, employees, and stakeholders through collaboration and empowerment
• Embraces feedback with a growth and positive mindset, valuing it is an opportunity to develop and address any areas of opportunity with actionable items
• Utilizes clear and effective communication skills to drive strategy alignment
• Mentors, and develops their teams by providing coaching and guidance in their career development to build succession within their COE
• Communicates strategic vision; influences and inspires others to follow their lead by building trust and actively listening
• Drives results by motivating their teams to execute on or exceed targeted metrics in the COE
• Monitors and assesses the effectiveness of new hire and ongoing training initiatives, ensuring employees are acquiring and retaining the skills needed to contribute to the team’s overall success
• Runs team initiatives, including communication/huddles, performance, process changes
• Drives recognition and engagement by formulating action plans and activities
• Leverages new technology to increase efficiency, raise productivity, and reduce costs.
• Develops and recognizes the leaders of their COE, ensures projects are completed by their leaders timely, and performance targets are met within their COE
• Resolves escalated concerns, ensuring others are informed on a need-to-know basis as dictated by operational demands
• Generates, analyzes, and distributes reports to update the COE leadership on the team’s progress
• Conducts root cause analyses and develops strategies to reduce defects and provide insights to the workflow; identifying bottlenecks or inefficiencies and making suggestions for improvements in the processes
• Plans strategically, using foresight rather than resorting to tactical style of managing.
• Takes initiative to align team, department and direct report objectives and priorities with organization initiatives.
• Has a customer centric mindset; understanding the partnership operations has in upholding the highest quality standards
• Conducts regular performance reviews providing constructive feedback, recognizing achievements, and addressing any areas for improvement with their teams
• Promotes teamwork and equality. Creates an inclusive environment where everyone feels heard
• Facilitates the hiring and performance assessment of employees
• Understands discretion when handling confidential and proprietary information, including payroll