Operations Manager in Laurel

Job DescriptionJob Description

This is a critical role for Stratus. Fundamentally it can be broken into 2 key buckets
1) Customer Development & Retention – to inspect what we expect on quality and brand standards and identify and upsell specials.
2) Franchisee Development – meeting Franchisees at client locations to provide coaching on initial starts and on-going quality standards.

Expectations of role:
1. Customer Development & Retention

• Meet with assigned clients each month/quarter during the day.
• Complete inspection and record into Stratus on-line client management system
• Ensure Stratus Brand standards are followed at each client
• Remedy customer complaints by coordinating with Franchisee
• Quote and sell one-time services to existing customers – enter new sales into OPUS and coordinate with Franchisee.
• Look for opportunities to optimize the account – ie. Adding new services and/or adding additional cleaning days.
• Ask for referrals and pursue them for new business opportunities

2. Franchise Development

• Train and on board new Franchisees
• Meet with franchisees at existing client locations to provide on-site training and coaching where quality issues have surfaced from monthly inspections.
• Coordinate new customer starts between sales team, client, and franchisee.
• Schedule the walk through with client and franchisee – send calendar invites

Company DescriptionStratus Building Solutions is the industry-leading franchise in green commercial cleaning. In an ever-increasing health and environmentally conscious consumer market, the demand for green cleaning services puts Stratus at the forefront of the competition. As a standard, Stratus franchisees utilize state-of-the-art cleaning equipment, sustainable processes, and Green Seal Certified, biodegradable and non-toxic branded cleaning chemicals; Stratus Building Solutions is second to none in green commercial cleaning. With customizable cleaning options and competitive rates, Stratus Building Solutions franchisees provide services to a large range of clients, from schools, medical offices, shopping centers, warehouses, dealerships, centers, professional offices, daycares, retail stores, gyms and more.Company DescriptionStratus Building Solutions is the industry-leading franchise in green commercial cleaning. In an ever-increasing health and environmentally conscious consumer market, the demand for green cleaning services puts Stratus at the forefront of the competition. As a standard, Stratus franchisees utilize state-of-the-art cleaning equipment, sustainable processes, and Green Seal Certified, biodegradable and non-toxic branded cleaning chemicals; Stratus Building Solutions is second to none in green commercial cleaning. With customizable cleaning options and competitive rates, Stratus Building Solutions franchisees provide services to a large range of clients, from schools, medical offices, shopping centers, warehouses, dealerships, centers, professional offices, daycares, retail stores, gyms and more.