Operations Manager - Healthcare Staffing & Recruitment

Job DescriptionJob Description

About Us

World Nurses is a rapidly growing healthcare recruiting firm headquartered in Hawaii, dedicated to connecting skilled nurses, allied health professionals, and clinical staff with high-impact roles across Hawaii and the mainland U.S. Our mission is to solve critical workforce shortages by delivering compassionate, qualified talent to healthcare organizations when and where they need it most.

Position Summary

As Operations Manager, you’ll serve as the operational backbone of our firm—ensuring seamless, efficient execution of all processes from candidate onboarding to client fulfillment. You’ll lead cross-functional coordination, implement scalable systems, and support our recruiters, clients, and candidates with world-class service and precision.

Key Responsibilities

Operations & Process Management

• Own and optimize end-to-end operational workflows—from candidate intake to assignment completion.

• Manage credentialing, licensing, compliance, and document tracking for all placements.

• Oversee scheduling, payroll coordination, contract management, and onboarding documentation.

Project & Performance Oversight

• Implement and track KPIs for fill rates, onboarding time, credential compliance, and client satisfaction.

• Identify and fix bottlenecks in recruitment, placement, or credentialing processes.

• Partner with leadership on continuous improvement and expansion plans.

Team & Client Support

• Act as a liaison between recruiters, clients, and healthcare professionals to ensure assignments launch on time and without issue.

• Provide operational support for new client onboarding and contract launches.

• Resolve day-to-day issues related to scheduling, compliance, travel, housing, or client needs.

Technology & Tools

• Manage and improve usage of ATS/CRM systems (e.g., Bullhorn, Avionté, or similar).

• Maintain and improve digital processes around candidate credentialing, timekeeping, and reporting.

Qualifications

• 3+ years of experience in operations, recruiting, or account management—preferably in healthcare staffing or talent solutions.

• Deep knowledge of credentialing, licensing, or regulatory processes for nurses and clinical roles.

• Strong organizational skills with an eye for detail and efficiency.

• Tech-savvy; fluent in spreadsheets, CRM systems, and project tools.

• Excellent communicator who thrives in fast-paced, service-driven environments.

• Based in Hawaii or familiar with Hawaii’s unique healthcare culture and market a plus.

What We Offer

• Competitive salary + performance-based bonuses 60-100k/yr

• Flexible hybrid or remote work model

• Opportunity to make a meaningful impact on healthcare systems across the country

• Growth potential as our firm expands nationally

Company DescriptionTravel Care Hawaii specializes in the staffing of non-skilled and skilled health care personnel. We love what we do: helping care professionals with opportunities to expand their horizon and build their work experience.Company DescriptionTravel Care Hawaii specializes in the staffing of non-skilled and skilled health care personnel. We love what we do: helping care professionals with opportunities to expand their horizon and build their work experience.