Operations Manager/Head of Operations

Job Description

Synthesized is seeking Head of Operations / Manager to join its London-based office.

The person will be responsible for fixing operational bottlenecks, analysing the ways to make the business more efficient, monitor the company’s overall well-being and fix issues or slowdowns where they may occur.

The person will play a crucial role in the operational strategy of the company, and will also get to shape the business culture through regular meetings with clients and advisors. You'll be an integral part of the successful workplace.

They will be working directly with our CEO and get to interact with the Board of Directors. We are looking for individuals who have at least 4 years' work experience in the tech sector and has experience working with an executive team of a fast-growing tech company, Series A-C.

REQUIREMENTS

• You’ll have at least 4 years work experience in managing operations, finances, human resources and strategies in a tech company;
• You love talking and interacting with people and uncovering how you could help them;
• You'll have outstanding verbal and written skills, and experience working with staff on all levels;
• You’re comfortable emailing to customers and business partners to grow your network;
• You’re able to think strategically and maintain long term business relationships;
• You have a strong interest in technology and love learning;
• MBA, Executive Leadership Training or similar is a plus.

Day-to-day responsibilities

• [Operations]
• Drive the company’s operating capabilities to surpass customer satisfaction and retention, and company goals;
• Overseeing strategic initiatives and implementing better business practices;
• Assess and implement improved processes and new technologies, and collaborate with the CEO regarding the implementation of these improvements.
• [Finances]
• Drive the company’s operating capabilities to surpass customer satisfaction and retention, and company goals;
• Monitor invoices, accounting and bank processes;
• Prepare timely and accurate financial performance reports.
• [Human Resources]
• Coordinate with the management team to recruit the best talent;
• Conduct check-ins with fellow employees, take calls and detailed notes;
• [Office management]
• Oversee the use of office space, plan events and supervise business partners.
• Report into the CEO and help to deliver any tasks that may be required of the business team.

We are committed to an inclusive and diverse Synthesized. Synthesized is an equal opportunity employer. We do not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.

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