Operations Manager - Growing Waste Collection Company

Job DescriptionJob Description

We are a growing waste management company dedicated to maintaining cleanliness and sustainability in our community. We value our team members and are committed to providing them a supportive and rewarding work environment. We are seeking a dependable and hardworking Operations Manager to join our team. This position reports directly to the CEO of the company. This position will be eligible for bonuses based on efficiencies created in the company as well as customer growth. If you are dedicated to making a positive impact on the environment and possess a strong work ethic, we encourage you to apply.

Job description

Evergreen Waste Management, a small but growing trash collection company in Butler County, Kansas, is seeking a dedicated and dynamic Operations Manager to oversee daily operations and ensure seamless, efficient service delivery. The ideal candidate will have experience in waste management, logistics, or a related field, along with strong leadership, organizational, and customer service skills.

Key Responsibilities:

Staff Management:

• Hire, train, and supervise a team of drivers, waste collectors, and administrative personnel.
• Develop and manage staff schedules to ensure optimal coverage and operational efficiency.
• Conduct performance evaluations and handle employee relations and conflicts effectively.

Route and Fleet Management:

• Plan and optimize collection routes to enhance efficiency and reduce fuel consumption.
• Oversee the maintenance and repair of the fleet, ensuring all vehicles are in excellent working condition and comply with DOT and Kansas state regulations.
• Coordinate with mechanics and service providers for regular maintenance and emergency repairs.
• Fill in for drivers during contingent events or to transition to new drivers during growth periods.

Customer Service:

• Address customer inquiries, complaints, and service requests promptly and professionally.
• Implement customer feedback systems to continually improve service quality.
• Foster and maintain strong relationships with clients, ensuring high levels of customer satisfaction and retention.

Regulatory Compliance:

• Ensure compliance with all local, state, and federal regulations related to waste management and the Department of Transportation, including disposal and recycling guidelines.
• Stay informed about regulatory changes and adjust company practices as needed.

Financial Management:

• Work with the finance manager to understand and meet budgeting objectives.
• Analyze efficiency and performance to implement cost-saving measures without compromising service quality.

Operational Efficiency:

• Develop and implement processes and procedures to enhance operational efficiency.
• Monitor and analyze performance metrics to identify areas for improvement.
• Introduce new technologies or systems to boost productivity and reduce costs.

Safety and Training:

• Ensure adherence to safety protocols and best practices to protect employees and the public.
• Conduct regular safety training sessions and drills for all staff.
• Investigate and address any safety incidents or accidents, implementing corrective measures as needed.

Inventory and Supplies Management:

• Manage inventory of supplies and equipment required for daily operations.
• Coordinate with suppliers to ensure timely procurement of materials and parts.

Waste Management Strategy:

• Work with CEO and business development manager to execute on new commercial contracts, municipality contracts, acquisitions, or current footprint growth.

Reporting and Documentation:

• Maintain accurate records of operations, including service logs, maintenance reports, and financial documentation.
• Prepare and present detailed reports on operational performance to upper management.

Qualifications:

• Proven experience in operations management, preferably within the waste management or logistics industry.
• Strong understanding of diesel/heavy-duty truck operation and maintenance.
• Strong leadership and staff management skills.
• Excellent organizational and multitasking abilities.
• In-depth knowledge of local, state, and DOT regulations.
• Financial acumen and experience in budgeting and cost management.
• Strong customer service and communication skills.
• Familiarity with safety protocols and training procedures.
• Ability to adapt to changing regulations and industry practices.

Job Type: Full-time

Work Location: In person

Join us in our commitment to keeping our community clean and apply today to become a key member of our team!