Operations Manager / General Manager

Job DescriptionJob DescriptionOperations Manager/General Manager

We’re on the lookout for true leaders. We need a new General Manager to take the top job and make it their own. Taking ownership of the day-to-day hotel direction, maximizing financial returns, driving people development and empowering our team to create memorable guest experiences every step along the way.
A little taste of your day-to-dayEvery day is different, but you’ll mostly be:

• Working in capacity closely with Hotel Ownership as active GM.
• Developing programmes and initiatives to increase team engagement and achieve against performance and development goals
• Maintaining compliance with all required brand and service standards – collaborating with colleagues to exceed guest expectations
• Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences
• Implement service recovery guidelines in order to ensure complete guest satisfaction. 
• Responding to guest complaints or concerns in a prompt and professional manner 
• Help ownership drive revenues by implementing and monitoring financial and operating plans to safeguard guest satisfaction, and maximize return on investment.
• Building relationships with guests and external contacts such as current and potential clients, government officials, travel industry representatives, suppliers and local communities
• Leading annual capital, cash flow and sales and marketing plans to accurately forecast budgets 
• Lead, motivate, and develop hotel staff, ensuring proper training, franchise compliance, performance reviews, and adherence to hotel policies.
  
  

What we need from you

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration 
• Two to five years’ prior hotel management experience as a AGM or General Manager or equivalent combination of education and experience
• IHG, Hilton, Marriot, or Choice Brand experience  
• Must have prior experience cross working with housekeeping and maintenance teams to ensure activities are done in a timely manner
• Previous experience in housekeeping and/or maintenance  
• Previous extended stay experience or experience in a hotel of similar size and complexity
• Resourceful self-starter who actively seeks out information through the brand to accomplish tasks
• Organized with a schedule and detail oriented to ensure activities are running smoothly and on track. 
• Must speak fluent English   
• Spanish speaking is a plus
  
  

What you can expect from usWe give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to , , , , , , , protected veteran status, or . We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you’ll become part of our hotel family.