Operations Manager - Fulfillment & Production

Job DescriptionAbout Nickel & Suede

Nickel & Suede is a Kansas City-based fashion accessories brand known for pioneering lightweight leather earrings and redefining everyday jewelry through bold, wearable design. We manufacture most of our products in-house and are expanding into collegiate licensing, custom gifting, and new categories like leather goods. As we grow, we're looking for a reliable, organized, and hands-on Operations Manager to lead our fulfillment and production teams, ensuring everything we make and ship meets our standards of quality, timeliness, and care.

What You’ll Do

• Own and execute a rolling two-week production schedule based on inventory levels, sales forecasting, and business needs
• Lead the warehouse and production teams in daily operations across fulfillment, shipping, receiving, and inventory movement
• Adjust staffing and workflow during high and low volume periods, including major sales events
• Hire, train, and manage both full-time and part-time team members
• Maintain high standards for product quality, order accuracy, and fulfillment speed
• Track and respond to KPIs related to labor efficiency, output, and turnaround time
• Oversee raw material receiving, inventory flow, and supply restocking
• Maintain a clean, clutter-free, and efficient warehouse and production environment
• Collaborate with internal teams to support launches and go-to-market plans
• Work closely with the CFO to act on data trends, cost analysis, and inventory reporting

You’ll Thrive in This Role If You...

• Are highly organized and energized by clean systems and structure
• Lead with clarity, consistency, and calm—even when priorities shift quickly
• Enjoy building strong teams that take pride in accuracy, quality, and results
• Use data to drive action and are comfortable adjusting schedules and plans
• Take ownership of both problems and opportunities, always looking to improve
• Thrive in a fast-moving, small-business environment where you wear multiple hats

Why You’ll Love It Here

• You’ll have ownership over a core area of the business and real impact on daily operations
• You’ll be part of a supportive, collaborative team that values both people and performance
• You’ll work in a clean, focused environment where your systems-thinking and problem-solving shine
• You’ll help shape how we scale our fulfillment and production operations as the company grows
• You’ll be part of a mission-driven, women-led brand that values empowerment and creativity

Qualifications

• 3+ years of experience in warehouse, fulfillment, or production operations, including team leadership
• Experience with scheduling, staffing, and inventory management
• Strong organizational and problem-solving skills
• Comfortable using spreadsheets, reporting tools, and scheduling software
• Ability to lift up to 40 lbs and work on your feet as needed
• Bonus: Experience in ecommerce, direct-to-consumer, or small manufacturing environments

Compensation

• Starting at $65,000/year depending on experience
• Health insurance and benefits
• 50% product discount
• Positive and growth-minded enviroment