Operations Manager at Fairfield Inn & Suites Winston Salem
Job DescriptionJob DescriptionDescription:
SUMMIT HOSPITALITY GROUP: OPERATIONS MANAGER JOB DESCRIPTION
SUMMARY: The Operations Manager for the Hotel Division of Summit Hospitality Group has leadership responsibility for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Operations Manager will possess strong communication and people skills and a sense of urgency for resolving guest problems and issues with a friendly manner and ensure that appropriate action(s) are taken to guarantee guest satisfaction. This is a very visible position for which adherence to corporate policies and procedures as well as Franchise Brand standards, is paramount.
PREREQUISITES/QUALIFICATIONS:
· A minimum of 2-5 years of experience with name-brand hotel/restaurant companies
· 2-5 years of progressive management experience
· Service-oriented style with professional presentation and interpersonal skills
· Hotel/Hospitality degree is an asset
· Clear concise, written and verbal communication skills (English)
· Proficient in Microsoft & Excel
· High energy, entrepreneurial spirit, motivational leader.
· Interest in career progression in hotel/hospitality management roles
WORK ENVIRONMENT:
· Flexible work schedule
· Able to lift 25 lbs.
· Valid Driver’s License
· Sitting, standing, and moving for extended periods of time
Benefits:Fulltime Employees
- Personal time
- Insurance benefits
- Vacation time
- Hotel Discounts
Summit Hospitality Group is an Equal Opportunity Employer.
Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's , , , , , , citizenship, veteran status, genetic information, or , or on the basis of with respect to persons 18 years or older.
Requirements:
DUTIES & RESPONSIBILITIES:
· The expectations of this position require a 50 hour work week, which includes weekends/evenings (Saturday and/or Sunday). Hours beyond 50 must be approved in advance by your supervisor. This only applies to Associates who are non-exempt
· Responsible for short and long term planning and management of the hotel’s Front Office operations
· Develop and recommend the budget, labor costs plans in collaboration with the AGM & GM of the hotel
· Strict adherence to the approved budget for the hotel operations
· Ensure proper staffing levels for customer service goals
· Maintain guest room inventory
· Coach and counsel employees to reflect Corporate and Brand Service Standards and Procedures
· Perform all tasks of a Front Office staff as needed to facilitate service
· Ops Manager tasks include: Coding invoices, daily deposits, accounts receivables, scheduling, processing/protecting petty cash, and room inspections
· Maintain excellent communications with Housekeeping Department
· Maintain information on prices, rates, special packages, programs, etc.
· Investigate, analyze, resolve and report guest complaints in a timely fashion
· Create expectations, lead people, manage processes, and hold people accountable for the agreed upon tasks and responsibilities
· Cover open shifts due to call offs and/or low business levels
· Must be able to work all shift including weekends and evenings
· Capable of developing and training subordinates
· Inspect public areas and ensure proper cleanliness
· Duties are subject to change and additional responsibilities/tasks may be assigned as needed