Operations Manager in Evanston

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Job DescriptionJob Description

OPERATIONS MANAGER

Department: A&G

Reports to: General Manager

WHO WE ARE

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest.  The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management.  With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

RESPONSIBILITIES

What You’ll Do

• Partner closely with the General Manager and Assistant General Manager to oversee daily hotel operations and ensure exceptional guest experiences.
• Lead and support department teams to maintain high standards of service, cleanliness, and brand compliance.
• Provide hands-on leadership across all hotel areas, working flexible hours including nights, weekends, and holidays as business demands require.
• Deliver 24/7 on-call operational support while ensuring compliance with franchise standards and all local, state, and federal regulations.
• Drive guest satisfaction by monitoring feedback, resolving concerns promptly, and implementing service improvement initiatives.
• Support revenue optimization efforts through effective pricing, inventory management, and preventative maintenance strategies.
• Contribute to financial performance by monitoring budgets, analyzing reports, controlling payroll and overtime, and maintaining productivity standards.
• Oversee invoice coding, purchasing, and inventory management to ensure financial accuracy and cost control.
• Manage hotel cash handling procedures, deposits, and capital expenditures in accordance with company policies.
• Foster a positive team culture through recruitment, training, coaching, and employee engagement initiatives.
• Ensure strict adherence to safety and security standards, including OSHA, HAZCOM, and Bloodborne Pathogens compliance.
• Maintain a visible presence throughout the hotel, assisting with inspections and operational support as needed.

What You’ll Bring

• Previous management experience in the hospitality industry required.
• Strong leadership skills with the ability to motivate teams and drive service excellence.
• Solid understanding of hotel financial performance, payroll management, and operational controls.
• Excellent organizational, communication, and problem-solving abilities in a fast-paced environment.
• Proficiency in hotel systems and computer applications; prior front desk experience .
• High School Diploma or GED required; additional hospitality education .
• Ability to perform physical tasks including standing and walking for extended periods and lifting up to 50 lbs.

OTHER INFORMATION

What You Can Look Forward To

• Competitive compensation package
• Full benefits package, including medical, dental, vision, and 401(k) with company match
• Paid Time Off (PTO)
• Growth opportunities within a company focused on strategic expansion and development
• Hotel discounts at locations worldwide
• Tuition Reimbursement

Janko Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to , , , , , status, protected veteran status or any other characteristic protected by law.

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