Operations Manager - Equipment Finance (Collections & Titles/Records)

Job DescriptionJob DescriptionDescription:

The Operations Manager in Equipment Finance ensures seamless end-to-end operations across collections and title/records administration (including UCC, insurance, collateral, and titles). This role champions efficiency, regulatory compliance, and team development within a dynamic financial services environment.

WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:

• Medical, Dental, and Vision Insurance
• Life (Voluntary and Employer Paid) and Insurance
• 401(K) with company match beginning with your first contribution.
• HSA and/or FSA, as applicable
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

Collections

• Lead and manage the collections team; set departmental goals, monitor KPIs, and ensure timely and accurate recoveries.
• Develop and implement collection strategies and policies to minimize delinquencies while maintaining customer relationships.
• Oversee case escalations and negotiate settlements in line with company policy and regulatory guidelines.
• Monitor and report on collections performance metrics; identify opportunities for improvement.
• Ensure compliance with applicable collection laws and internal standards.

Title / Records / Collateral / UCC / Insurance

• Lead and manage teams responsible for UCC filing, titles, insurance tracking, records management, and collateral services.
• Audit, track, and escalate issues related to critical title and record operations.
• Implement remediation and improvements as needed.
• Collaborate with IT/technology partners to automate processes, enhance efficiency, and maintain risk levels.
• Maintain accurate documentation and standard operating procedures (SOPs), ensuring regulatory and internal compliance.

Operational Leadership & Cross-Functional Collaboration

• Oversee staffing, training, performance evaluations, and professional development across both collections and title functions.
• Drive process improvements and workflow optimizations through analytics, portfolio diagnostics, and automation.
• Build strong working relationships with cross-functional departments—Sales, Originations, Finance, Risk, and Technology—to align on strategies and resolve operational issues.
• Prepare reports and dashboards to communicate performance, risks, and opportunities to senior leadership.

Requirements:

WORK ENVIRONMENT & PHYSICAL ABILITIES:

• Requires frequent sitting for prolonged periods of time in an office setting.
• Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
• Ability to communicate providing verbal feedback in a professional manner.
• Ability to receive and analyze data and input into the computer.
• Ability to lift up to 30 lbs.
• Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

• Bachelor’s degree in Finance, Business, or related field required.
• Minimum 8–10 years in financial services operations, ideally in equipment finance, asset-based lending, or banking.
• At least 5 years in management roles overseeing collections, title, or related operational teams.
• Strong leadership, coaching, and team-building capabilities.
• Proficient in Microsoft Office and operational tools; experience with PowerBI or similar systems .
• Analytical mindset with process improvement (Six Sigma or or similar experience beneficial).
• Excellent communication (written and verbal), organizational, and problem-solving skills.
• Strong understanding of regulatory compliance in collections and titles.

JOB DETAILS:

• Type: Salary
• Compensation Range: $115,000 - $130,000
• Bonus Eligibility: Yes
• Reports To: President
• Closing Date: When Filled