Operations Manager - Dermatology & ENT | Expanding Healthcare Organisation

Job Description

Operations Manager – Dermatology & ENT | Expanding Healthcare Organisation

£45,000 + Performance Bonus

Hybrid – Croydon Head Office

Full-Time, Permanent

Are you a strategic operations leader with a passion for improving NHS community services?

Do you thrive in fast-paced, evolving healthcare environments where you can take full ownership of service performance and transformation?

We’re working with a highly innovative, rapidly growing healthcare provider delivering NHS community services across London and surrounding counties. With an expanding footprint and a focus on ENT and Dermatology services, they are seeking a talented Services Manager to oversee the end-to-end operational delivery.

This is a brand-new position giving you the chance to shape the role, establish best practice, and influence real change in a business that values performance, collaboration, and compassion in equal measure.

You'll report directly to the COO and play a key part in leading multidisciplinary teams, delivering outstanding patient care, and driving financial and operational success.

Key Responsibilities:

• Oversee day-to-day service delivery for ENT and Dermatology clinics across multiple locations
• Take full ownership of the “referral to discharge” pathway, ensuring seamless, compliant patient journeys
• Lead service optimisation across clinical capacity, workforce planning, appointment management, and clinic resourcing
• Manage operational performance to meet KPIs, NHS service levels, and contractual obligations
• Lead a team of clinical and non-clinical professionals
• Track and analyse key performance data to identify trends, risks, and service improvement opportunities
• Maximise referrals and ensure clinical capacity meets demand, working with clinicians and commissioners
• Manage the full P&L of assigned services and monitor financial performance closely
• Build and maintain strong working relationships with commissioners, local authorities, and clinic partners
• Actively contribute to organisational change initiatives and quality improvement projects
• Ensure full compliance with CQC, NHS, and internal regulatory frameworks

Ideal Candidate Profile:

• Degree; ideally in Business Administration, Healthcare Management or a relevant field
• Proven experience managing healthcare services
• Strong leadership skills with the ability to manage both direct and matrix teams
• Background in owning P&L and operational budgets
• Stakeholder engagement experience
• Familiar with pathway design, waitlist management, and performance monitoring
• Adaptable, friendly, and capable of thriving in a high-growth, change-led environment
• Practice Managers or Operations Leads ready for a step up are also encouraged to apply

What’s On Offer:

• Hybrid working – typically 3 days in-office
• Up to £45,000 basic salary
• Quarterly bonus of £1,000 for hitting operational profit targets
• Annual bonus of £1,000 if yearly service targets are achieved
• Overachievement bonus – £250 for every £20,000 above annual budget
• 37.5-hour week, Monday–Friday; 9am–5pm
• Paid travel expenses to regional clinic sites
• A genuinely autonomous leadership role with strong internal support and cross-functional collaboration
• Fantastic long term opportunities for growth and development into more senior-level roles

Location: Croydon (w/ Hybrid) - easily accessible from South London, Central London, Redhill, Epsom, Orpington, Kingston-upon-Thames

Interested?

To apply or find out more, contact Tom Fitch on 02393 874295 or 07919 008757, or email your CV to tfitch@compassltd.co.uk