Operations Manager in Delaware

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Job DescriptionJob DescriptionOperations Manager

Location: Delaware, OH Employment Type: Full-Time Compensation: $80,000 - $100,000 Annually (Based on Experience) + Performance Bonuses

Oversee the launch and daily operations of a new residential plumbing service business in Delaware. As Operations Manager, you will manage teams, optimize workflows, ensure customer satisfaction, and drive profitability in a fast-paced startup environment. This role demands strong leadership, hands-on problem-solving, and a focus on safety and efficiency to build a thriving operation from the ground up.

Key Responsibilities

• Supervise plumbers and support staff on service calls, installations, and repairs, including scheduling, dispatching, and performance coaching.
• Monitor job costing, inventory, and budgets to maintain P&L accountability and operational efficiency.
• Coordinate vendor relationships, equipment maintenance, and compliance with Ohio Construction Industry Licensing Board (OCILB) standards and local codes.
• Handle customer interactions, resolve escalations, and implement quality control measures for consistent service delivery.
• Develop processes for training, safety protocols, and continuous improvement to scale the business.
• Track KPIs, generate reports, and contribute to strategic planning for growth.

Qualifications

• 7+ years in plumbing or service industry operations, with supervisory experience .
• Proven track record in team management, budgeting, and customer service in a trade environment.
• Familiarity with plumbing systems, codes, and tools; OCILB Plumbing Contractor knowledge a plus.
• Strong organizational, communication, and problem-solving skills.
• Valid driver's license, clean record; able to pass background check and drug test.
• Proficiency in operations software, Microsoft Office, and basic financial tools.

Benefits

• Health and dental insurance.
• Paid time off (PTO).
• Company vehicle provided.
• Bonuses tied to team performance and business milestones.

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