Operations Manager in Birmingham

Job Description

The Company

Lioncroft has an exciting opportunity for an experienced Operations Manager to join a dynamic and growing team within a leading wholesaler in the Midlands. This role is ideal for inspirational leaders with a strong operational background within wholesale, retail, grocery, B2B, or B2C environments. If you're commercially minded, passionate about customer service, and thrive in a fast-paced, results-driven environment, this is the perfect opportunity for you.

The role

A high-performing operations leader with experience in fast-paced environments, able to manage multiple priorities while maintaining a strong customer focus. Brings proven problem-solving ability and confident team leadership, alongside a track record of improving and challenging existing processes. Ideally has a background in transport, logistics, or dispatch, with a solid understanding of delivery operations and last-mile execution.

Main Duties

• Manages the team to ensure all operating procedures are fully complied with and all KPIs are consistently met.
• Customer Service; act as the primary point of contact for all delivery-related queries and resolve any delivery issues promptly, ensuring exceptional service delivery.
• Responsible for the effective planning of the team to maximize productivity & reacts swiftly to challenges & spikes in workload.
• Actively manages and develops the performance of the team – ensures the team are trained and supported as required as well dealing with performance issues in a timely fashion.
• Takes proactive ownership of fleet maintenance & compliance across all vehicles.

Desired Behaviours

• Communicates effectively.
• Challenges self and others to improve performance.
• Takes the initiative to make decisions confidently and proactively.
• Takes ownership of actions, driving them to completion
• Works at pace to consistently achieve or exceed targets.
• Embraces change and adapt quickly.
• Maintains high levels of energy and enthusiasm even in difficult times.
• A natural leader with a strong ability to inspire and manage a team, driving performance, and customer satisfaction.
• Ability to plan, prioritize, and react swiftly to changes in workload and unexpected challenges.