Operations Manager in Astoria

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Job DescriptionJob DescriptionFit Club Physical Therapy & Sports Performance
New York City (Astoria, Williamsburg, DUMBO, Chelsea)

Fit Club Physical Therapy & Sports Performance is a fast-growing, performance-driven physical therapy and wellness company with four locations across New York City. We specialize in bridging the gap between rehabilitation and performance by delivering one-on-one, gym-based physical therapy, strength training, and recovery services to active New Yorkers.

Over the past eight years, Fit Club has built a reputation as a trusted provider for athletes, professionals, and active individuals seeking high-quality care and long-term performance solutions.

As we continue to grow, we are seeking a Director of Operations to help stabilize, scale, and strengthen our organization by building systems, supporting our team, and executing operational excellence across all locations.

This is a high-impact leadership role for someone who thrives in fast-paced environments and enjoys turning vision into structure.

The OpportunityThe Director of Operations will work directly with the Founder to oversee the day-to-day operations of our multi-location practice while implementing systems that improve team performance, retention, and operational efficiency.

This role will be responsible for helping transition the organization from a founder-operated business to a structured leadership-driven company.

You will help create the infrastructure that allows Fit Club to continue expanding its impact across NYC’s fitness, sports, and wellness communities.

Key ResponsibilitiesOperational Leadership

• Oversee daily operations across four NYC clinic locations
  
  
• Build and implement operational systems that improve efficiency and consistency
  
  
• Develop clear workflows and accountability structures for clinic teams
  
  
• Identify operational bottlenecks and implement solutions
  
  

Team Leadership & HR

• Oversee hiring, onboarding, and retention strategies
  
  
• Manage front desk coordinators and administrative staff
  
  
• Support clinical leadership in maintaining strong team culture and performance
  
  
• Address performance issues and ensure accountability across teams
  
  

Meeting & Communication Infrastructure

• Lead weekly leadership meetings and operational check-ins
  
  
• Implement dashboards to track clinic performance and key business metrics
  
  
• Maintain communication systems that support alignment across locations
  
  

Performance & KPI Management

• Track and analyze operational KPIs including scheduling efficiency, retention, productivity, and clinic performance
  
  
• Provide insights and reporting to leadership to support strategic decisions
  
  

Strategic Execution

• Partner with the Founder to execute new initiatives and growth strategies
  
  
• Build processes that support partnerships, community events, and marketing initiatives
  
  
• Support expansion opportunities as the company continues to grow
  
  

Who This Role Is ForThis role is ideal for someone who enjoys building structure in growing organizations and thrives when given ownership over operations.

You are someone who:

• Is highly organized and systems-oriented
  
  
• Communicates clearly and confidently with teams
  
  
• Is calm and solution-focused under pressure
  
  
• Can hold people accountable while maintaining strong relationships
  
  
• Enjoys improving systems, processes, and team performance
  
  
• Is excited about working in the health, fitness, and wellness space
  
  

You are comfortable working closely with a founder while also taking ownership over operational leadership.

Experience

• 5+ years of operations leadership experience
  
  
• Experience managing multi-location businesses
  
  
• Background in healthcare, fitness, wellness, hospitality, or service-based businesses is a plus
  
  
• Experience managing teams of 15+ employees
  
  
• Strong understanding of operational KPIs and performance tracking
  
  
• Experience improving systems and workflows in growing organizations
  
  

LocationThis role is based in New York City, with time spent across our Astoria, Williamsburg, Dumbo, and Chelsea locations.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.