Operations Manager in Arcadia

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Job DescriptionJob Description

Arcadia, CA | Full-Time | Onsite (No Remote Work)
Work Location: 11818 Clark St, Arcadia, CA 91006
Compensation:
• Salary Range: $75,000 – $80,000 annually (based on experience, education, and qualifications)
#LI-Onsite

About iKrusher:

iKrusher is a leading brand in vape technology hardware, operating as a Multi-State Operator (MSO) with distribution centers across California, Arizona, Colorado, Michigan, New Jersey, Texas, and Washington. Our headquarters in Arcadia, CA, features a state-of-the-art R&D facility. We value honesty, simplicity, and transparency to ensure the highest level of customer satisfaction.

Job Summary:

The Operations Manager is responsible for overseeing day-to-day operational execution across sales operations, order fulfillment, OEM project coordination, and cross-functional alignment. This role ensures that internal processes run smoothly, customer commitments are executable, and operational issues are identified and resolved efficiently.

This position requires regular collaboration with China-based manufacturing and engineering teams. Due to time zone , the role involves periodic engagement during China business hours, often in a non-continuous and task-based manner, rather than extended working shifts.

Key Responsibilities

1. Daily Operations & Execution Management

• Manage daily operational activities related to:
  • Sales orders and fulfillment
  • OEM / customization project coordination
  • Internal task tracking and follow-ups
• Ensure operational commitments are executed on time and in alignment with internal processes
• Identify operational bottlenecks and support issue resolution

2. Cross-Functional & Factory Coordination

• Serve as a coordination point between internal teams (Sales, Supply Chain, Engineering, Finance) and China-based manufacturing partners
• Handle routine factory communications, including:
  • Production status updates
  • Sample progress and approvals
  • Shipment readiness and timeline confirmations
• Support issue clarification and follow-up across time zones

3. Order & Project Tracking

• Track order status, production progress, shipment schedules, and delivery timelines
• Support OEM projects by monitoring milestones, samples, documentation, and approvals
• Escalate risks, delays, or discrepancies with clear context and proposed next steps

4. Process Execution & Improvement

• Execute and maintain existing SOPs and operational workflows
• Identify recurring execution issues and inefficiencies
• Support incremental process improvements under Operations leadership guidance

5. Reporting & Operational Visibility

• Maintain operational trackers, dashboards, and documentation
• Provide regular updates to Operations leadership and relevant stakeholders
• Ensure data accuracy and information consistency across systems

Qualifications & Requirements:

• 2-3+ years of experience in operations, project coordination, supply chain, or sales operations
• Experience in managing direct reports
• Experience working with China-based factories or suppliers is strongly
• Comfortable with cross-time-zone collaboration, including handling periodic, non-continuous tasks during China business hours
• Strong organizational, follow-up, and execution skills
• Proficiency in Excel and PowerPoint; ERP / CRM experience is a plus
• Mandarin fluency required (reading, writing, and speaking), due to daily communication with domestic and overseas partners

Education:

• Bachelor’s degree in Business Administration, Operations, or related field
• Certifications in operations, project management, logistics, or supply chain are a plus

Benefits:

• Medical, Dental, and Vision coverage beginning the 1st of the month after 60 days of employment
• 401(k) plan with company match after 90 days
• Paid Sick Time and Vacation on an accrual basis in accordance with company policy (usable after 90 days of employment)
• 10 Paid Holidays per year

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15–20 pounds occasionally (e.g., files, meeting supplies)

Equal Opportunity Employer:

We are proud to be an Equal Opportunity Employer and value . All employment decisions are based on qualifications, merit, and business needs, without regard to , gender, , , , gender , , or veteran status.

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