Operations Manager 4

Job DescriptionJob DescriptionSalary: $18.00 $25.00 per hour, based on experience and performance

Schedule II Job Description - Operations Manager 4

Greenville, South Carolina

POSITION TITLE:

Operations Manager 4

ALTERNATE TITLE(S):

Logistics & Operations Supervisor, Multi-Brand Operations Manager

COMPANY:

Expedited.co

DIVISION:

Operations

DEPARTMENT:

Cross-Brand Logistics, Dispatch, and Customer Service Coordination

UNIT:

Fleet Operations, B2B Services, Client Support

BENEFITS PACKAGE:

Eligible (W-2) Health, PTO, company holidays, training reimbursement

WORK SCHEDULE:

Full-Time | Monday Friday, 8:00 AM 5:00 PM | Occasional evenings or weekends for urgent

Coordination

ACCOUNTABLE TO:

Chief Operations Officer (COO)

ACCOUNTABLE FOR:

Managing daily operations, logistics workflows, dispatch coordination, and customer success

efforts across three fast-paced business units

CLASSIFICATION:

W-2 Employee

COMPENSATION RANGE:

$18.00 $25.00 per hour, based on experience and performance

ANTICIPATED TRAVEL:

Minimal Some local travel may be required for business development or client support

ABOUT THE COMPANIES:

Expedited Freight & Logistics Solutions

https://expedited.co

Expedited.co is a same-day delivery and logistics company specializing in on-demand freight, parcel delivery, and courier services for businesses and consumers. Built on speed, transparency, and tech-enabled solutions, Expedited.co connects shippers and drivers for seamless, fast deliveries across the region.

Position Summary
The Operations Manager plays a key leadership role in overseeing the daily operations of
Expedited.co across multiple service lines. This includes managing dispatch coordination, cross-brand logistics workflows, and customer service operations. The role is ideal for a hands-on logistics leader with strong problem-solving skills and a commitment to operational excellence.

Key Responsibilities

Operational Oversight

Manage daily delivery workflows and real-time dispatch for three business units.

• Monitor fleet performance, reroute deliveries as needed, and resolve logistics disruptions.
• Ensure compliance with internal SOPs, service standards, and partner agreements.
  

Team Leadership

• Supervise dispatchers, driver support staff, and virtual assistants.
• Conduct daily/weekly team meetings, manage schedules, and oversee shift handoffs.
• Lead onboarding for new hires and support continuous training and SOP development.
  

Client & Vendor Coordination

• Serve as point of contact for high-value or time-sensitive clients.
• Oversee relationships with third-party logistics providers (3PLs), carriers, and vendor partners.
• Ensure prompt resolution of service issues, including escalations and post-delivery concerns.

Performance Reporting & Process Improvement

• Track key metrics (on-time delivery, client satisfaction, SLA adherence).
• Submit weekly/monthly operations reports to the COO.
• Identify trends, recommend process improvements, and support tech-based optimization efforts.

Additional Responsibilities

• Step in to cover dispatcher or support roles during staffing gaps.
• Coordinate coverage during off-hours, holidays, or peak periods.
• Contribute to special projects such as new service rollouts or operational playbook development.

Required Qualifications

• High school diploma or GED required; Associate's or Bachelors degree .
• Minimum 2 years of experience in logistics, dispatch, or operations management.
• Strong understanding of dispatching platforms (e.g., DAT, Truckstop), route planning tools, and CRM systems.
• Tech-savvy with Google Workspace, Slack, Zoom, and task/project management apps.
• Excellent verbal and written communication skills.

Qualifications

• Dispatch experience in courier, freight, or on-demand logistics.
• Experience managing multi-brand teams or cross-functional service operations.
• Background in customer success, account management, or vendor relations.

Working Conditions & Physical Demands

• Primarily office-based; occasional visits to warehouses or client sites.
• High-speed, multitasking environment with digital tools and multiple service lines.
• Prolonged periods at a desk; occasional light lifting (up to 25 lbs).

Why Join
Expedited.co?
Were a fast-growing logistics innovator that values accountability, agility, and connection. Youll join a team that solves complex delivery problems in real time, supports continuous improvement, and operates with integrity in every interaction.