Operations Manager - 3PLSpecial Handling Network

- Responsible for managing and controlling performance, cost and capacity of external fulfillment logistics provider (3PL) - Monitor and analyze customer experience and delivery performance. Maintain and develop KPIs and SLAs with 3PL. - Contribute and lead major projects within the MENA Operations Fulfillment / Supply Chain / Transportation to support business and selection growth. - Contribute to process improvements and cost optimization initiatives in collaboration with internal and external customers - Optimize the flow of Import Containers into the Site closely collaborating with Amazon Global Logistics - Contribute to contract negotiations with our external fulfillment partners. - Prioritize projects and software feature requests, evaluate and set stakeholder expectations.