Operations Manager

Job DescriptionJob Description

The Operations Manager is responsible for ensuring a seamless flow across Airvida’s core operations — from e-commerce to customer fulfillment to partner support. This role owns Shopify storefront management, HubSpot/CRM oversight, and the systems that support both our DTC and clinical channels. In addition, the Operations Manager will take point on onboarding distribution partners and clinical partnerships, ensuring operational excellence supports revenue growth.

While the position maintains accountability for inventory, shipping, and showroom readiness, its primary focus is digital operations, partner enablement, and innovation. The ultimate goal is to free the CEO from operational bottlenecks, drive efficiency across systems, and create a scalable operating framework that enables month over month sales growth.

Key Responsibilities

• Oversee the end-to-end B2B and B2B Customer journey, from lead capture to checkout, ensuring no leakage in the sales funnel.
   

• Serve as HubSpot system owner: maintain CRM accuracy, monitor sales/ops handoffs, and improve performance tracking.

• Follow SOP's to create a professional customer experience from order to delivery

Partner & Customer Enablement

• Lead the onboarding of distribution partners, ensuring they are equipped with training, resources, and systems access.
• Act as a bridge to customer-facing operations: greet showroom visitors, give demos/tours, and provide support if sales reps are unavailable.

Leadership & Systems

• Develop SOPs for onboarding, fulfillment, and service touchpoints.
   

• Implement KPI dashboards and reporting (orders, shipping times, service SLAs, inventory accuracy).

• Identify and implement process and product innovations that reduce friction, improve QC, or shorten delivery timelines.

Skills & Attributes

• Hands-on experience with Shopify (product management, checkout flow) and HubSpot (CRM workflows, reporting).
   

• Strong background in operations management (preferably in fast-paced, founder-led or DTC environments).
   

• Ability to develop and improve SOPs, train teams, and hold others accountable.
   

• Creative thinker who can contribute to product and process innovation.
   

• Strong communicator who bridges Sales, Operations, and Service.

• Detail-oriented problem solver with the ability to balance digital systems and physical operations.

Success Metrics

• Shopify accuracy: 100% accuracy of product listings, orders, and pricing.
   

• CRM performance: HubSpot maintained as a single source of truth with measurable adoption across Sales and Ops.
   

• Partner onboarding: All distributors/clinical partners fully onboarded with documented processes.
   

• Fulfillment speed: 98%+ of orders shipped on time with correct parts and documentation.
   

• Customer experience: Reduced escalations, faster resolution times, and high satisfaction post-sale.
   

• CEO relief: Clear evidence of operational ownership shifted from CEO to Ops Manager.
   

• Innovation impact: Documented improvements in systems, QC, or delivery times that directly support sales growth.

Requirements:

• Knowledge and understanding of hyperbaric therapy

Website: Airvidachambers.com