Operations Manager

Job Description

This Role Isn’t for Everyone

It’s for those who thrive in a fast-paced, high-impact environment. You’re a hands-on leader who excels at managing day-to-day operations, driving efficiency, and leading teams toward achieving business goals. If you’re someone who can seamlessly balance big-picture strategy with the execution of daily tasks, this is your chance to make an impact. But if you’re looking for a predictable, slow-paced role — this isn’t the job for you.

About Roma Moulding

Roma Moulding is a design-driven, innovation-led company transforming the global art and framing industry. We combine high-end aesthetics with powerful production capabilities to serve clients across interior design, hospitality, retail, and eCommerce — from boutique studios to mass-market leaders.

We don’t just make picture frames. We deliver high-performance art and design solutions at scale, backed by advanced logistics, global reach, and a relentless commitment to quality and speed. Our business spans B2B and B2C channels, with a growing footprint in 3PL and fulfillment.

At the core of why we win is our people. We hire for culture and merit — and in doing so, we build teams that are fiercely committed, highly capable, and deeply aligned. We move fast. We think differently. We lead with heart and execute with discipline.

Under the visionary leadership of CEO Tony Gareri, Roma is a place for servant leaders, builders, and independent thinkers. This is where art meets entrepreneurship, and where the right people come to do the best work of their lives.

Our ultimate goal? To Move, Inspire & WOW!!! — in everything we make, deliver, and stand for.

About the Role

As the Operations Leader at Roma Moulding, you will be the driving force behind the day-to-day operations of the company, ensuring everything runs efficiently and effectively. You’ll manage multiple teams, streamline processes, and work cross-functionally to meet business objectives. From overseeing production workflows to managing supply chain logistics, your role will be integral in keeping the business running smoothly.

Your leadership will shape our operational strategy, drive continuous improvement, and ensure that the company meets its performance goals. You will balance short-term operational needs with long-term business growth, ensuring that all functions are aligned and working toward a shared vision.

Speaking and writing fluently in Spanish is a requirement for this role — you will work closely with Spanish-speaking partners, vendors, and team members across our operations, so proficiency is essential.

What You Will Own

• Team Leadership & Development: Lead and manage multiple teams, ensuring they work efficiently and cohesively to meet daily and long-term business goals.
• Operational Efficiency: Oversee the execution of day-to-day operations across production, logistics, and other departments to ensure smooth and efficient workflows.
• Process Improvement: Identify and implement process improvements to drive efficiency, reduce costs, and optimize operational performance.
• Cross-Department Collaboration: Collaborate closely with leadership across departments (e.g., IT, sales, production, and customer care) to ensure alignment of operations with company goals.
• Supply Chain & Logistics: Manage supply chain operations, ensuring timely procurement, inventory management, and order fulfillment to meet customer demands.
• Performance Metrics: Define and track key performance indicators (KPIs) for operational success, driving accountability and results across teams.
• Problem-Solving & Issue Resolution: Address and resolve operational issues swiftly, ensuring minimal disruption to business operations.
• Budgeting & Cost Management: Prepare and manage the operations budget, ensuring cost-effectiveness and maximizing ROI.
• Strategic Planning: Contribute to long-term business strategies by providing insights on operational improvements, resource allocation, and future scalability.
• Continuous Improvement: Champion a culture of continuous improvement, encouraging innovation and efficiency in all areas of operations.
• Leadership & Training: Provide mentorship and training to team members, ensuring they have the skills and resources needed to excel.

What Success Looks Like (First 6 Months)

• You have built strong, high-performing teams that are aligned with business goals and consistently meet performance targets.
• Operational processes are streamlined, with measurable improvements in efficiency, cost reduction, and overall performance.
• You have identified key areas for process improvement and successfully implemented changes that have a positive impact on operations.
• The supply chain is running smoothly, with minimal disruptions and optimized inventory management.
• Your leadership has fostered a collaborative, solutions-oriented environment, where teams work together to solve problems and achieve objectives.

Who You Are

• You are a Natural Leader: You lead by example, motivating and developing your team to achieve their best work while fostering a culture of accountability.
• You are a Strategic Thinker: You understand how to balance the tactical day-to-day operations with the bigger picture, ensuring that all operations align with business goals.
• You are Results-Oriented: You set clear goals, measure performance, and focus on driving outcomes that move the business forward.
• You are Adaptable: You thrive in dynamic, fast-paced environments and can pivot quickly when business needs change.
• You are a Problem Solver: You identify operational challenges before they become issues and quickly implement solutions that keep things running smoothly.
• You are a Strong Communicator: Whether you are working with your team, cross-functional leaders, or the CEO, you communicate clearly and effectively to ensure alignment and progress.
• You are Process-Driven: You love optimizing workflows, improving systems, and finding creative solutions to drive efficiency across the organization.
• You are Detail-Oriented: You have an eye for the details and ensure that no stone is left unturned when managing operations.'

Bonus Points If You...

• Have experience in high-growth or fast-paced organizations, particularly in manufacturing, logistics, or production environments.
• Have experience managing large teams and driving change within complex operations.
• Are familiar with performance management systems, ERP platforms, and supply chain management best practices.
• Have a background in business operations, supply chain, or logistics management.

Final Word

This role is not for the faint of heart. It’s for someone who thrives in a fast-paced, ever-evolving environment and is excited to lead operations that directly contribute to the company’s success. If you’re ready to take on this challenge, make a real impact, and be a key player in driving Roma Moulding’s growth, we want to hear from you.

We’re not for everyone, but if you’re ready to lead with heart, drive efficiency, and help us achieve our goals, we’d love to have you on our team.