Operations Manager

Job DescriptionJob Description

Summary:

The Restoration Operations Manager leads, motivates, and supports a Production/Restoration division to ensure customer satisfaction, revenue growth, profit growth, management development, and staff development. They oversee all operational activities and pursue operational objectives.

Primary Responsibilities:

· Continuously pursue strategic and operational objectives.

· Oversee the management of operational activities.

· Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.

· Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience.

· Manage staff development of the Production/Restoration division.

· Work closely with the General Manager and Owner to ensure operations remain compliant with legal and regulatory requirements.

· Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables.

· Review, document, and discuss operational outcomes and key measures with the General Manager and Owner.

· Analyze the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity.

· Maintain the development of leadership and management skills, as well as Restoration expertise.

· Other tasks/duties as required by employer.

Education and Experience Requirements:

· High School Diploma/GED required, Associates or Bachelors degree strongly .

· Industry certifications strongly .

· Minimum 5 years of experience in business operations.

· Minimum 3 years management experience.

· Strong interpersonal skills, leadership skills, and management skills.

· Effective written and oral communication skills

· Experience in cleaning, restoration, or construction .

Physical and Work Environment Requirements:

This is a management position routinely working in an office environment; however, field visits and field management will require jobsite activities. Occasional jobsite activities may involve lifting 50 pounds independently, occasionally lifting up to 100 pounds with assistance, walking and standing for long periods of time, driving, sitting, climbing ladders, utilizing scaffolding or lifts, pushing/pulling/lifting/carrying objects, working around chemicals, and working overhead.

While performing occasional jobsite duties, the employee may be exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat, noxious odors, etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety.

Normal Working Hours, Additional Working Hours and Travel Requirements:

This is a full-time position working 7:00 a.m. – 5:00 p.m., Monday – Friday, 45+ hours per week. This position frequently requires long hours (beyond 8 hours a day), including evenings and weekends, as needed. Travel is required and is primarily local. However, some out-of-area and overnight travel may be expected.

Benefits and Rate of Pay:

· $75K- $80K (Rate based on experience) Bonus structure based performance goals and qualifiers.

· Medical, Dental, Vision Insurance w/ Employer Contribution (After 90 Days)

· NYS Paid Sick Time Accrual (40 Hours Annually)

· 5 Days Paid Vacation after 1 Year, 10 Days Paid Vacation after 2 Years

· Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving & Christmas

· 401K Plan with Employer Match up to 3.5% After 1 Year

· Full Time, 50 Hours weekly

Company DescriptionSERVPRO of Broome County, Tompkins & Tioga Counties, Elmira/Chemung County, Watkins Glen/Schuyler County, Cortland & Chenango County, Corning, Bath, and Susquehanna, Bradford & Tioga Counties has proudly served our local communities for over 30 years.

As a locally owned and family-operated business, we are committed to helping both homeowners and businesses recover from unexpected disasters. Our experienced team is available around the clock, ready to provide the highest level of service when it’s needed most.

We understand the stress and disruption that fire, water, and storm damage can cause. That’s why our goal is to minimize interruptions and restore your property quickly and efficiently—helping you get back to normal as soon as possible.

From cleaning and restoration to full construction services, we are your trusted all-in-one service provider.Company DescriptionSERVPRO of Broome County, Tompkins & Tioga Counties, Elmira/Chemung County, Watkins Glen/Schuyler County, Cortland & Chenango County, Corning, Bath, and Susquehanna, Bradford & Tioga Counties has proudly served our local communities for over 30 years.\r\n\r\nAs a locally owned and family-operated business, we are committed to helping both homeowners and businesses recover from unexpected disasters. Our experienced team is available around the clock, ready to provide the highest level of service when it’s needed most.\r\n\r\nWe understand the stress and disruption that fire, water, and storm damage can cause. That’s why our goal is to minimize interruptions and restore your property quickly and efficiently—helping you get back to normal as soon as possible.\r\n\r\nFrom cleaning and restoration to full construction services, we are your trusted all-in-one service provider.