Operations Manager

Job DescriptionJob Description

Title: Operations Manager
Hours: 40 hours per week
Reports to: Gabriela Galicia, Executive Director

Organization
Street Level Health Project is an Oakland-based non-profit organization dedicated to improving the health and well-being of underserved immigrant communities in the Bay Area. Street Level is “a safety net of the safety net” and serves as a point of entry to accessing health and other services for those most often overlooked and neglected, namely the uninsured, underinsured, and recently arrived.

Administration
SLHP is seeking an operations manager aligned with the organization’s mission and values. This position will work collaboratively with our administrative team and organizations programs.

Primary Responsibilities
Accounting

• Temporarily working with consultants, assisting with bookkeeping functions including AP, AR, bank deposits, monthly bank, credit card and petty cash reconciliations. This task will eventually be the full responsibility of this position.
• Works closely with administrative team to contribute to the preparation and adherence of the organization’s annual budget.
• Keeps records and documentation in accordance with annual audit requirements.

Human Resources

• Temporarily working with consultants, manage timesheets and processes biweekly payroll with ADP payroll service, as well as record payroll records in the accounting system. This task will eventually be the full responsibility of this position
• Administers employee benefits including paid time off, medical, dental and vision insurance, retirement plan, and workers’ compensation and annual employee benefits renewal process
• Prepare and file annual 1099 forms.
• Maintain compliance of state, federal and local employment laws and regulations by keeping the organization up to date with current information and training for employees as needed.
• In conjunction with organizational directors, implements employment policies and procedures as noted in the agency Bylaws and employee handbook.
• Coordinating with the Executive Directors (ED), manages the hiring process including job postings, screening of resumes, organizing candidate interviews, and new hire on-boarding and offboarding procedures and maintenance of personnel files
• Coordinate and implement annual employee performance reviews and new employee probationary period evaluations
• Annually review and support preparation contracts as needed for contractors with the Finance Director and ED.
• Help promote an organizational culture that encourages top performance and high morale.

Administration

• Prepare and ensure all legal and regulatory documents are filed, updated, and monitor compliance thereof (i.e. local government forms, tax/business registration, licenses, certificates, and membership, etc.)
• Ensures development and maintenance of internal information sharing system and record-keeping structure and filing systems.
• Inventory is maintained on a regular basis for office, program, marketing supplies
• Customer service including but not limited to: Fields general organizational inquiries and visitors, answers incoming calls, handles incoming and outgoing mail.
• Oversee office management; liaison to building maintenance staff; IT and phone support.
• Prepare, print and mail correspondence information as needed.
• Support improving operational management systems, processes and best practices along with administration team
• Troubleshoot issues and work with appropriate vendor for timely resolution
• Provides general staff support and perform other administrative tasks as assigned.

Required Qualifications

• Bilingual in English and Spanish, strong written and verbal skills.
• Knowledge and experience with best practices accounting processes for non-profit organizations.
• Proficient in QuickBooks
• Advanced Google suite skills.
• Experience in accounting and human resources.
• Excellent interpersonal skills, with a high level of confidentiality, discretion and professionalism
• Effectively work in a non-structured environment that allows for agility to adapt to changes in priorities.
• Comfort interacting with staff, clients, business leaders, community partners, and funders.
• Ability to work independently as a team member, manage multiple projects simultaneously and meet recurring deadlines.
• Capacity to communicate with agency leadership in a clear and timely manner.
• Extreme attention to detail and excellent time‐management and organizational skills, including ability to plan, organize and prioritize workload
• Excellent problem‐solving skills and the tenacity needed to achieve resolution
• Excellent verbal and written communication skills, including use of proper grammar both in speech and in writing
• Demonstrated commitment to , integrity, and a personal approach that values all individuals and respects regarding , ethnicity, , and expression, , , ability, socio-economic circumstance, immigration status, and record of arrest or conviction.

Qualifications

• Experience with payroll processing using ADP.

Salary and Benefits: This is a full time, exempt position, the base compensation rate for this position is $56,160/yr – $68,625.60/yr. Full Benefits (vision, dental, health) accrual of 10 days of vacation/sick per year, and an addition of 2 weeks paid time off during December closure (after a year of employment).

• Employee Medical coverage (Kaiser) is 100% covered by the organization.
• Additional Benefits: vision, dental, health, Roth IRA.
• Vacation Days: Ten (10) vacation days during the first three years. Twenty (20) days between three to five years. Thirty (30) days after 5 years of employment.
• Office Closure: One (1) week during Summer Closure. Two (2) weeks during Winter Closure after a year of employment.

To Apply: Please send a resume and cover letter to jobs@streetlevelhealthproject.org

Street Level Health Project is an equal employment opportunity employer and does not discriminate on the basis of , , creed, sex, , , /expression, , , medical condition, mental or physical , , weight, linguistic characteristics (such as accent and limited English proficiency where not substantially job-related), citizenship status, HIV/AIDs status, or any other basis prohibited by law.