Operations Manager

Job DescriptionJob Description

Position Overview: This full-time on-site exempt position is responsible for overseeing day-to-day operations which includes membership management, food programs, rentals, special events and facilities management. This position assists with the hiring and training of staff. Implements policies and creates strategies to improve productivity and efficiency levels. Builds and maintains a positive upbeat company culture. A high level of collaboration and communication with other managers is critical for this position.

Member Relations:

• Manage front desk staff to provide exceptional Customer Service
• Manage Customer Relations Management (CRM) Software
• Point person for any membership related issues

Rentals:

• Provide rental tours, execute rental contracts and payments
• Coordinate all rental details
• On call during rentals

Set up:

• Coordinate with Program Manager for classroom set up

Manage facilities staff to execute set up

Building Maintenance:

• Manage and schedule facility maintenance and repairs
• Negotiate contract terms and fees for repairs
• Schedule monthly and yearly inspections
• Manage phone, security and fire systems

Food Programs:

• Develop and manage food programs
• Coordinate with Food Program Coordinator and Volunteer Coordinator to implement food programs
• Manage Food Program Coordinator

Staff Management:

• Participates in the selection and hiring of staff
• Develops and implements yearly staff evaluations in conjunction with Executive Director

Events:

• Participates in the planning and execution of special events
• Develops budget for events and stays on track
• Supports the Event Coordinator to make sure the event is a success.

Other Duties:

• Updates and maintains the website utilizing WordPress
• Responsible for technology used in the building
• Audit invoices and payment requests prior to submission for payment
• Ensures compliance and training related to the Disaster Preparedness Emergency Response Plan, mandatory Harassment and CPR training.
• Other duties as assigned by the Executive Director

Required Skills and Capabilities:

• A college degree is
• Strong organizational and planning skills
• Ability to create and manage budgets
• Comprehensive IT skills: database, spreadsheets, and essential software in PC environment such as Microsoft Office Suite, Google Suite, Adobe Creative Suite
• Ability to research and implement new technologies
• Excellent customer relations skills
• Strong leadership and interpersonal skills
• Ability to work independently and within a dynamic team of colleagues with diverse backgrounds
• Excellent verbal and written communication
• Ability to work occasional evenings and weekends

Desirable Qualifications:

• Familiarity with CRM applications – administrator level experience and skills
• Graphic design skills
• Fluently bilingual in both English and Spanish
• Familiarity with senior resources and community programs

Physical Requirements:

Ability to use hands and arms to reach and lift. Ability to lift and move paperwork or equipment of up to 50 pounds. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. Note: This job involves sitting most of the time but may involve walking or standing for brief periods of time.

Vintage House is an equal opportunity, at-will employer.

Staff members work collaboratively in a flexible environment that values creative thinking on how to accomplish tasks with limited resources. Accordingly, job duties may change over time to reflect current and emerging needs.

Company DescriptionAt Vintage House, our mission is to ensure that Sonoma Valley thrive as they . We’re dedicated to supporting, preserving, and enhancing the quality of life by fostering well-being, connection, and a deep sense of purpose. Through opportunities for lifelong learning, personal growth, and a variety of supportive programs, we create a vibrant community where aging is celebrated.

Nestled just one block off the Sonoma Plaza, our modern senior center is a hub of activity and connection. With classrooms, activity areas, a well-stocked library and computer lab, a commercial kitchen, and the stunning Stone Hall—complete with theater-quality projection and sound systems—Vintage House offers a space where every individual can connect, explore, and belong.Company DescriptionAt Vintage House, our mission is to ensure that Sonoma Valley thrive as they . We’re dedicated to supporting, preserving, and enhancing the quality of life by fostering well-being, connection, and a deep sense of purpose. Through opportunities for lifelong learning, personal growth, and a variety of supportive programs, we create a vibrant community where aging is celebrated.\r\n\r\nNestled just one block off the Sonoma Plaza, our modern senior center is a hub of activity and connection. With classrooms, activity areas, a well-stocked library and computer lab, a commercial kitchen, and the stunning Stone Hall—complete with theater-quality projection and sound systems—Vintage House offers a space where every individual can connect, explore, and belong.