Operations Manager

Job DescriptionJob Description 

Job Title: Operations Manager
Location: New York, NY
Company: TopView Sightseeing
Compensation: $75,000-$85,000

About Us:
TopView Sightseeing is a leading tour company in New York City, offering hop-on hop-off bus tours, boat cruises, and sightseeing packages to visitors from around the world. We are dedicated to delivering memorable, high-quality experiences to every guest.

Job Summary:
We are seeking a hands-on and organized Operations Manager to oversee the day-to-day activities of our sightseeing tours in New York City. This role is responsible for managing schedules, coordinating staff and fleet operations, and ensuring excellent customer service and safety standards.

Key Responsibilities:

• Oversee daily sightseeing bus tour operations
   
• Manage and schedule drivers and support staff
   
• Coordinate with customer service and sales teams to ensure smooth tour execution
   
• Implement and uphold safety and quality standards
   
• Analyze operational performance and implement improvements
   
• Resolve on-site issues and emergencies in real time
   
• Prepare daily and weekly operational reports
   

Qualifications:

• 3+ years of experience in operations management, preferably in tourism, transportation, or hospitality
   
• Strong leadership and organizational skills
   
• Ability to work in a fast-paced, dynamic environment
   
• Excellent problem-solving and communication skills
   
• Familiarity with NYC geography and tourism industry is a plus
   
• Flexible schedule - mandatory weekends and holidays
   
• Ability to commute to our office next to Bryant Park

Benefits:

• Health and dental insurance
   
• Paid time off
   
• Opportunity to grow within a fast-paced, expanding company
   
• Complimentary access to all tours under our company umbrella

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