Operations Manager

Job DescriptionJob Description

Operations Manager
Location: LazerPort Fun Center, Pigeon Forge TN
Position Type: Full Time Hourly

Company Overview:

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has grown rapidly from just three locations in 2019 to a portfolio of award-winning venues, including Scene75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list at No. 299 for 1,408 percent three-year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.

Our venues fuse go-karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high-impact environments that inspire all to play, connect, and create unforgettable memories. We are rooted in a company-wide promise of being Safe, Clean, and Fun—demonstrating our uncompromising commitment to guest and team-member well-being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart. Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—every day is an opportunity to elevate play.

Job Summary:

We are seeking a full time hourly Operations Manager to lead a team of talented attraction operators, technicians, and customer service employees within our Family Entertainment Center (FEC). This role is integral to planning, organizing, and implementing strategies that enhance park operations while ensuring a fun, efficient, and safe environment. The ideal candidate will demonstrate strong leadership skills, a commitment to safety, and a passion for delivering exceptional customer service, all while striving to improve productivity and efficiency in our operations.

Management:

• Recruits, hires, trains, evaluates, and terminates all functional managers.
• Exemplifies the core value philosophy to all subordinates
• Builds a culture centered around the core values throughout the facility
• Maintains an open-door policy.
• Co-Lead weekly Ops L10 with GM
• Addresses and resolves all guest issues personally or given to GM if major issue
• Works with GM to achieve year over year growth and profitability
• Holds GSM’s accountable for providing great guest service & upholding core values
• Schedule GSA’s 2 weeks in advance
• Ensures all Jolt checklists are being done on time and done correctly by all team members
• Getting monthly reports together for the accountants
• Maintains team member personnel files, forms, and records.
• Establishes sites goals and develops efforts to ensure that goals are met or exceeded.
• Coordinates facility & building maintenance.

Financial:

• Ensures that deposits are made in a timely manner.
• Takes responsibility for all daily cash deposits.
• Submits all required payroll records.
• Meets or exceeds financial goals set by team
• Creates loss prevention measures
• Develops new ways to increase revenue and average spend per guest
• Manages cost for all aspects in facility including labor & goods sold

Safety:

• Ensures that all Team Members comply with health and safety rules and regulations.
• Implements and documents required safety programs.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

High school diploma or general education degree (GED); and a minimum of 2 years of management experience in the field; or equivalent combination of education and experience

Computer Skills:

Working knowledge of the Internet, Microsoft Office Professional, and willingness to learn new software platforms such as out POS system, party booking software and scheduling.

  Skills:

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the public.

 Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Five Star Parks offers excellent benefits that include:
· 401(k) Retirement Plan
· 401(k) Company Matching
· Health Insurance
· Dental Insurance
· Vision insurance
· Paid Time Off
· Employee Discounts

Additional Requirements:

• Position requires consistent activity, such as walking, bending and lifting
• Must be able to work holidays and weekends
• Employment contingent on background check

Five Star Park & Attractions is an equal opportunity employer. We celebrate and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of , , , (including and ), , political affiliation, , marital status, , genetic information, , membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

We actively promote and within our workplace and encourage candidates of all backgrounds to apply.

Five Star Parks & Attractions participates in the E-Verify program.

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