Operations Manager

Job DescriptionJob Description

Are you a strong leader with experience in restoration or construction management? Do you thrive in fast-paced environments and take pride in helping people recover from disaster?

We’re looking for a hands-on, solutions-driven Operations Manager to lead field operations for our growing fire and water damage restoration company in our Concord Office. If you're passionate about organization, team leadership, and delivering exceptional customer service, we want to hear from you!

The salary listed does not include bonus potential.  With Salary and Bonus, this is a six figure job opportunity.

Position Summary:

The Operations Manager plays a critical leadership role in overseeing day-to-day operations of the fire and water restoration company. This individual is responsible for coordinating and optimizing field operations, ensuring project efficiency, managing teams, maintaining compliance, and delivering top-tier customer service. The role requires a hands-on leader with strong organizational, communication, and problem-solving skills.

Key Responsibilities:

• Project Oversight: Manage all active restoration projects, ensuring quality, safety, budget, and timeline compliance.
• Team Management: Supervise and support technicians, estimators, and project managers. Conduct regular meetings, performance reviews, and training sessions.
• Scheduling & Dispatching: Oversee job scheduling and technician dispatching to maximize productivity and responsiveness.
• Customer Satisfaction: Serve as a primary point of contact for escalated customer concerns and ensure a high level of client satisfaction.
• Compliance & Safety: Ensure compliance with IICRC standards, OSHA regulations, and company safety policies.
• Inventory & Equipment: Manage inventory levels, tools, and restoration equipment, ensuring maintenance and readiness.
• Process Improvement: Identify operational inefficiencies and implement improvements in workflows, systems, and communication.
• Reporting: Track KPIs, job costing, margins, and prepare reports for senior leadership.
• Vendor & Insurance Relations: Coordinate with subcontractors, insurance adjusters, and third-party administrators.

Qualifications:

• 3+ years of experience in restoration or construction operations management (fire/water restoration strongly )
• IICRC certifications (e.g., WRT, ASD, FSRT) highly desirable
• Strong leadership and team-building skills
• Excellent organizational and multitasking abilities
• Strong knowledge of restoration software (e.g., Xactimate, Encircle, DASH) is a plus
• Valid driver’s license with clean driving record
• Ability to work flexible hours, including emergency on-call support

Working Conditions:

• Primarily office-based with frequent visits to job sites
• Fast-paced, deadline-driven environment
• Must be able to lift up to 50 lbs and work in varying environmental conditions

Why Join Us?

• We are a growing, customer-focused restoration company that values integrity, excellence, and teamwork. Join us to help people recover from disaster and build a rewarding career in a vital industry.

• Make an impact helping people rebuild after disaster
• Supportive team environment with opportunities for growth
• Competitive pay, performance bonuses, and benefits

• Company vehicle, phone, and paid training provided