Operations Manager

Job DescriptionJob Description

The Operations Manager at Legacy Legal, LLC is the leader responsible for overseeing the firm’s internal operations. This position is focused on organizing people, systems, and priorities to create a more efficient and scalable business. The role works closely with the owner to remove operational responsibilities from his plate, allowing him to focus on short-term revenue and long-term strategic growth. The Operations Manager is expected to identify gaps, implement structure, and build the infrastructure necessary for the firm to scale beyond the owner's direct involvement in day-to-day execution.

More so than any other employee, the Operations Manager focuses on the inner-workings of the business, as opposed to providing direct service to clients. The responsibilities of the Office Manager will shift, expand, contract, and/or change as the company grows, as additional opportunities and needs are identified, and as the team develops.

Compensation:

$50,000 - $65,000 yearly

Responsibilities:

Strategic Operations

• Build and maintain systems that support firm growth and improve internal efficiency.
• Own the implementation and upkeep of firm-wide tools like Accelerator Pro for KPI tracking and performance reporting.
• Monitor key business metrics, identify bottlenecks, and support performance improvements throughout the team.
• Coordinate and lead operational projects such as new hire onboarding, vendor transitions, and marketing event logistics.

Administrative & Office Management

• Manage vendor relationships and serve as the primary liaison for external service providers.
• Oversee internal administrative processes, including payroll, 401(k), insurance, and compliance-related tasks, in coordination with third-party vendors.
• Ensure smooth office operations including equipment, systems, and IT coordination for new and existing team members.

Team Leadership & Support

• Create and maintain job descriptions, SOPs, and firm-wide operational workflows.
• Lead team meetings and establish a rhythm of communication including daily huddles, weekly stakeholder check-ins, and monthly metrics reviews.
• Support the owner in executing the firm’s growth strategy by identifying operational inefficiencies and implementing sustainable solutions.
• Lead other staff members through change and towards their own elevated future performance.
• Lead through delegation to other staff members.

Qualifications:

Ideal Candidate Qualifications

• 3–5+ years of experience in operations, office management, or business administration (law firm or professional services ).
• Strong project management skills with an eye for systematizing and streamlining business processes.
• Excellent interpersonal communication and team coordination abilities.
• Familiarity with business metrics, KPI dashboards, and other performance tracking tools.
• Tech-savvy and comfortable adopting new software and tools.
• Highly self-motivated, organized, and solutions-oriented.

Success Profile

A successful Operations Manager at Legacy Legal will:

• Maintain clear visibility into day-to-day operations and act as the internal “air traffic controller” for the firm.
• Lead internal initiatives and projects to successful, on-time completion.
• Ensure that all recurring workflows and roles have clear documentation and ownership.
• Serve as a strategic partner to the owner, gradually shifting operational burden off their plate and enabling firm-wide scalability.

About Company

At Legacy Legal, we’re building something different.

We don’t just draft estate plans — we help families stay out of court, preserve harmony, and pass on more than just assets. That takes more than documents. It takes systems, follow-through, and a team aligned around doing meaningful work.

We’ve grown fast by challenging the status quo. Now, we’re looking for an Operations Manager to help us keep building — someone who thrives behind the scenes, brings clarity to chaos, and keeps the trains running on time.

This is not a back-office role in a sleepy law firm. This is a leadership role on a team that’s growing, forward-thinking, and doing work that matters. Your impact will be felt in every client success story.

If you're ready to help scale something meaningful, we’d love to talk.