Operations Manager

Job DescriptionJob DescriptionSalary: Starting at $170k

About Emovis

At Emovis, we offer state-of-the-art toll-based mobility solutions and associated services for urban and interurban environments. As the competence center for Abertis, a worldwide leading concessionaire managing 5000 miles of high-capacity, high-quality
motorways, we look to bring the quality and efficiency Abertis demands to public sector transportation agencies. With over 40 years ofexperience and over 700 employees in 10 countries, we are trusted partners to Authorities and Tolling agencies worldwide.

Our vision at Emovis is to partner with transport leaders worldwide to accelerate their business toward seamless, sustainable, and inclusive mobility. We are expanding our footprint in the USA. As a result, we operate call centers, walk-in centers, and welcome centers throughout the United States.

Job Purpose

The Tolling Operations Manager is responsible for overseeing the daily operations of electronic and manual toll collection systems and/ Or operations. This includes ensuring understanding oversight and requirements of toll processing, compliance with regulatory requirements, vendor and customer service management, and driving operational efficiencies. The ideal candidate will have experience in transportation operations, toll system technologies, and managing cross-functional teams.

The position requires daily, in-office presence within Denver, Colorado 80012. Relocation assistance is not currently available.

Responsibilities

• Operations Oversight
  • Lead day-to-day operations of tolling systems (ETC, license plate tolling, manual lanes if applicable).
  • Monitor toll collection performance, transaction accuracy, and system uptime.
  • Ensure compliance with Standard Operating Procedures and Service Level Agreements.
• Vendor and System Management
  • Coordinate with toll system vendors and integrators for maintenance, upgrades, and troubleshooting.
  • Oversee testing and implementation of new tolling technologies or system enhancements.
• Customer Service and Dispute Resolution
  • Manage customer service protocols related to toll violations, billing disputes, and account inquiries.
  • Review escalated customer cases and implement process improvements to reduce recurring issues.
• Data and Reporting
  • Analyze operational data and KPIs (e.g., toll revenue, processing times, violation rates).
  • Generate reports for internal stakeholders and external regulatory agencies.
• Process Improvement and Auditing
  • Identify opportunities to enhance tolling efficiency and reduce revenue leakage.
  • Ensure proper audit controls are in place for revenue assurance and compliance.
• Team Management
  • Supervise tolling operations staff, including lane attendants (if applicable), back-office analysts, and support staff.
  • Provide training, performance evaluations, and career development guidance
    

Skills/Attributes

• 5+ years of experience in tolling operations, transportation, or related field.
• Strong knowledge of electronic toll collection systems and back-office processes.
• Experience with data analysis tools and performance dashboards.
• Demonstrated leadership and team management abilities.
• Familiarity with interoperability standards and regional tolling authorities (e.g., E-ZPass, SunPass, TxTage) .
• Lean Six Sigma certification or experience with continues improvement initiatives .
• This role requires a blend of technical expertise, project management skills, and communication abilities to work effectively with stakeholders and different teams.
• Experience with Project Management methodologies and tools, such as PMP, JIRA.
• Excellent problem-solving skills and the ability to think strategically.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
• Possess an unwavering commitment to excellence.
• Strong quantitative and analytical mindset with attention to detail.
• Eagerness to learn and grow in a fast-paced environment.
• Good communication and collaboration skills with the ability to adapt to different audiences.
• Self-starter with a can-do attitude and strong work ethic.
  

Educational Requirements

• Bachelors degree in Transportation, Business, Engineering, or related field.

Travel Requirements

• 30% travel if not located in Denver or Orlando Metropolitan areas.

Physical Requirements/Demands

All requirements are subject to possible modification to reasonably accommodate individuals with a physical ).

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of their job.

While performing the duties for this job, the employee may be required/subjected to:

• Prolonged periods sitting at a desk, typing and working on a computer using repetitive motions.
• Standing, walking, lifting, carrying, reaching, pushing, and pulling.
• Must be able to lift 15 pounds at a time.

Competencies

• Communication- Express ideas and deliver comprehensible messages, structuring them clearly and transparently while listening actively and being empathetic. Influences and creates an impact on others and shows strong negotiating skill.
• Teamwork- Work with other, adopting collaborative and positive relationships to achieve common goals.
• Change- Accept, embrace, and drive change, and innovation while being open to difference approaches, ideas, and proposals.
• Results- Meets or exceeds goals and objectives by adopting an agile, dynamic, efficient, cost-oriented approach, eagerness, and optimism to get the best results.
• Leadership- Build and lead the team toward common results, positioning oneself as a leader and role model for guiding, inspiring, and driving the performance and development of team members while spearheading a positive environment.
• Strategic Mindset - Anticipates situations in the market while embracing the company's/department's strategic vision and mission. Achieves internal and external customer loyalty by utilizing quality and suitable proposed solutions.

Why Work with Us

Reward & Recognition

We look after our talented teams, from market-competitive salaries to performance-based bonuses and flexible benefits packages.

Be Part of Something Big

What's more exciting than being at the forefront of one of the fastest-changing industries? Join our team and make your mark on the new global economy.

Flexible Work Schedule

Where possible, we'll help you work when you need to, because life happens.

Everyone Has a Voice

Innovation doesn't know hierarchy. We make sure everyone is heard, considered, and respected.

Room to Grow

Learning is built into every role here. You'll get mentorship and take ownership.

Make Your Move

Come for a tech job. Stay for a BD career. We support exploring new fields right under our roof.

All-Inclusive

Be yourself. That's who we're hiring. Our culture celebrates and supports the difference that makes each of us unique. It's how we build better products for the world...and career growth for you.

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