Operations Manager

Job DescriptionJob Description

COMPANY OVERVIEW:

Do you have a passion for excellence and want to live AND work where you love?

At Winter Park Lodging Company, we're confident you'll find deep satisfaction in joining our locally operated business, dedicated to managing luxury vacation rentals under the Colorado skies. What sets us apart is that our leadership team is actively involved in the day-to-day operations, and each team member is truly a part of the Winter Park Lodging Company family. Often, large corporations are out of touch with the challenges of working and living in Winter Park, but our down-to-earth approach and work culture set us apart.

When you apply, you'll become an integral part of our small team, welcomed to the family with a group of people excited to see you thrive.

POSITION SUMMARY:

Embark on a new path in the heart of Winter Park, Colorado, where your strategic mindset will be crucial for our expanding vacation rental landscape.

As our Operations Manager, you'll shape and sharpen systems, ensuring stellar guest and homeowner experiences. You will lead and oversee Housekeeping, Laundry and Maintenance teams and work collaboratively with Guest and Owner service teams as well as Human Resources, Accounting, Marketing, Sales, and Revenue Management teams. We will look to you to craft innovative solutions to elevate our performance with reliability and responsiveness.

What Sets You Apart:

You're strategic. You think, plan, then act. Every move is well-calculated. You are results-driven, and your actions consistently lead to measurable successes. You thrive under the pressure of a challenge, love to problem solve and the opportunity to improve things incrementally. Keeping your knowledge up-to-date is something you're diligent about, and you're excited to learn as the business grows.

If you're ready to help shape the future of vacations in Winter Park and are motivated by variety, change, and strategic leadership, we'd love to hear from you today.

RESPONSIBILITIES:

• Oversee departmental budgets, maintain payroll/timecards, and ensure cost-efficient employee schedules.
• Facilitate continuous training, coaching, and performance reviews. Conduct regular meetings and ensure teams meet accuracy and efficiency targets.
• Organize work order assignments, collaborate with housekeeping, maintenance vendors, and track invoicing essentials, including billable hours and owner statements.
• Develop and execute performance goals, growth strategies, and process efficiencies that foster excellence and expansion.
• Hold teams accountable for commitments while empowering them to excel in their roles.
• Proactively communicate with homeowners, cultivate relationships with strategic partners, vendors, homeowner associations, and other stakeholders.
• Work closely with leadership to refine the company's overarching strategy, ensuring seamless communication across departments and stakeholders.

QUALIFICATIONS:

• 4 - year college degree. A combination of education and experience may be considered
• 2+ years of property management, hospitality, or vacation rental experience
• Advanced knowledge of home systems, maintenance, and troubleshooting
• Minimum of two years experience managing a team or department of people

COMPENSATION & BENEFITS:

Annual Salary: $75,000 - $100,000 based on experience and achievement

Bonus: Payable annually based on business and personal performance

Benefits:

• Paid time off including PTO, sick days, and vacation days
• Health insurance
• Life insurance
• Vision insurance
• Dental insurance
• 401k with employer match
• Long-term insurance
• Short-term insurance
• Wellness program benefit

Schedule: Able to work regular business hours including after hours and weekends as needed.