Operations Manager

Job DescriptionJob DescriptionSalary: $100k +

Company: Starting from the dining room table to a now almost 6,000 sq. ft. premier showroom, family-owned Gabor Design Build (GDB) is Southeastern Wisconsins leading residential remodeler. For over 20 years, GDB has been elevating the quality of life for its employees, partners and customers. Gabor Design Build values passion, excellence and integrity in everything we do. As an award-winning design and build firm, GDB offers a fun and casual work environment, opportunity for growth within the company, a competitive salary and great benefits.

Position Summary: The Production Operations Manager leads and oversees all activities of residential remodeling production from transfer of signed agreement from Sales and Design to completion. The position oversees areas of Production, Sales, Arch Design, and Interior Design through remodeling/construction projects. The position will offer the opportunity to work with one of the finest teams in residential remodeling. The Production Operations Manager will have a strong ability to lead, manage and hold people accountable in their roles. S/he will focus on improving efficiencies in all departments. S/he will continue the development, training and operations of all departments and coordinate production efforts with our highly talented sales and design team. S/he will communicate a continuous improvement and growth mindset and possess strong ability to interface with and successfully influence others.

Supervisory Authority: The Production Operations Manager shall have the authority to employ staff members as necessary in alignment with objectives and the budget to carry out the work and achieve the key results of the company. Such staff members are employees of Gabor Design Build and the Production Operations Manager shall work with department managers to assign their duties and responsibilities and be accountable for their performance.

Essential Duties and Responsibilities:

• Stewards the brand exemplifying the mission and values while growing and protecting the reputation of GDB. Responsible for building trust with employees, partners and customers.
• Work cross functionally creating process improvements and organizational strategy for well-designed projects that are profitably sold and seamlessly executed by production.
• Work with Production Manager on overall operations of the production department, including capacity planning and scheduling for a team of Project Managers and other field crew members.
• Accountable for building and leading a high-performing team and instilling the culture of GDB as one which is dedicated to its mission and values of maintaining the highest level of excellence, integrity, and strongly oriented to delivering outrageous customer service.
• Manage company-wide production process, from pre-construction through construction completion accountable for setting and accomplishing a minimum of seven million in productivity goals.
• Maintain strict adherence to the budgetary guidelines, quality and safety standards.
• Spearhead continuous improvement efforts through companywide performance tracking and reporting to staff.
• Create and maintain tools to track business operations companywide.
• Approve and review invoices for monthly accrual as assigned.
• Assist in documenting policies and procedures for departments along with reviewing them annually.
• Oversee, train and hold accountable the establishment of operating procedures, including company policies and procedures.
• Working with project managers, auditing all direct labor, trade partner agreements and material expenses tracking progress, minimizing exposure and risk.
• Assisting with Production Manager, sourcing and establishing relations with key trade partners negotiating labor and material costs associated with each job to align with budgetary targets.
• Review employee timesheets, commissions and subcontractor billing, approve and submit to accounting to meet weekly schedules.
• Handle escalated complaints, settle disputes, and resolve grievances and conflicts internally and externally.
• Manage fleet, IT, and facility necessities.
• Other duties as assigned or apparent.
  

Required Knowledge, Skills and Abilities:

• A bachelors degree in relevant field.
• Advanced knowledge of business operations and management processes, means and methods.
• A thorough knowledge of OSHA compliance, legal issues and safety standards is essential.
• Strong understanding of construction finance, job costing and measures of job performance and profitability.
• Solid ability to build relationships, to motivate, negotiate and persuade diverse groups and individuals.
• Competent in conflict and crisis management.
• Strong organizational and time management skills with the ability to shift priorities and deal with changing demands in an effective manner.
• Excellent verbal, written and interpersonal skills are essential to connect with diverse audiences.
• Competency in Microsoft Office Suite specifically Word, Excel and Outlook; experience in Buildertrend, Smartsheets and/or other like software.
• Strong work ethic and accountability. Positive attitude open to teamwork and thoughtful approach to management and leadership while holding people accountable.
• Valid drivers license, car insurance and reliable mode of transportation. Ability to travel locally, work some nights and weekends as needed.
  

Benefits:

• Competitive base salary, depending on experience
• $50 per month cell phone reimbursement
• Paid Holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day
• Paid Time Off
• Health, dental and vision insurance plans
• 401(k) retirement plan with company match
• Long Term Insurance
• Wisconsin Athletic Club Membership

Physical Requirements:

• Frequently (75% to 100%) standing, walking, sitting, light lifting, light carrying, handling, speaking, hearing, seeing and typing.
• Occasionally (up to 30%) moderate to heavy lifting and carrying, stooping, kneeling and reaching.

FLSA Status: Full Time Salary Exempt