Operations Manager

Job DescriptionJob Description

Are you passionate about turning chaos into clarity, building scalable systems, and driving growth in a dynamic, multi-faceted real estate business? We're looking for a high-performing Operations Manager who’s eager to bring structure, strategy, and leadership to a growing team at the forefront of real estate sales, development, and property management.

As our Operations Manager, you’ll serve as the right hand to the Team Lead—overseeing day-to-day operations, streamlining systems, and driving performance across three key areas: real estate sales, development/remodeling, and residential rentals. This is a hands-on leadership role that blends strategic thinking with tactical execution. You’ll also play a key role in hiring, training, and managing new team members as the business scales.

We’re seeking someone who thrives on structure, has a self-starter mindset, and is deeply committed to operational excellence and top-tier customer service.

Compensation & Benefits

• Salary Range: $65,000 - $75,000
• Bonus & Profit Share Potential
• Health Insurance
• 401(k) Allowance

Compensation:

$65,000 - $75,000

Responsibilities:

Real Estate Sales

• Cross-train with the Office Manager to fully understand internal processes
• Collaborate with the Team Lead to refine and manage the marketing strategy
• Develop a client-centered system to support homebuyers in selecting properties
• Partner with the listing agent to standardize home-preparation processes for listings

Real Estate Development & Remodeling

• Implement systems for acquiring pre-foreclosure properties using the Collective Genius model
• Learn and support construction management, including cost estimation, procurement, and project coordination

Residential Rentals

• Optimize Rentec software to streamline tenant communications and repair requests
• Oversee repair coordination, routine maintenance, and property upkeep
• Lead tenant engagement initiatives with the goal of converting 15% of renters to buyers annually

Operations Management

• Build, implement, and refine systems and processes to improve team productivity and performance
• Support recruiting, onboarding, and training as the team expands

Qualifications:

• Proven experience in operations or project management, ideally within real estate, construction, or property management
• Strong understanding of residential sales, real estate development, or rental operations
• Ability to design and implement efficient systems and processes across multiple departments
• Exceptional organizational and multitasking skills; able to manage listings, construction timelines, and tenant needs simultaneously
• Confident working alongside executive leadership, including the CEO, with a collaborative yet assertive communication style
• Skilled in financial oversight; comfortable managing budgets, tracking expenses, and contributing to profit goals
• Tech-savvy with experience using CRM systems, property management software (like Rentec), and productivity tools
• Excellent interpersonal skills with the ability to build strong relationships with tenants, vendors, team members, and clients
• Calm under pressure with strong problem-solving abilities and a high level of personal accountability
• Learning-based and service-oriented, with a desire to grow professionally and support the growth of others
• Proactive, resourceful, and consistently looking for ways to improve operations before issues arise
• Comfortable overseeing cross-functional responsibilities, from buyer support to vendor coordination
• Growth-minded with a strong follow-through ethic—ensures meetings lead to actions and actions lead to results

About Company

The Fussell Group is a top-producing team affiliated with Keller Williams Plaza, known for excellence in residential sales, investment properties, development, and property management. Our mission is to deliver a world-class experience for every client while fostering a high-performing, growth-oriented culture internally. We believe in systems, service, and scalability—and we’re looking for a true operational leader to help us take it to the next level.