Operations Manager

Job Description

Role: Operations Manager

Location: London, UK

Job type: Full time / on-site

Salary: £70,000 - £80,000

This opportunity is with a leading global technology integrator that delivers end-to-end business connectivity solutions. For over three decades, the company has helped major organisations across sectors like financial services, technology, and enterprise with everything from structured cabling to managed services.

As Operations Manager, you’ll take ownership of Managed Services across multiple Telecommunications and Network Infrastructure accounts. You’ll be responsible for the commercial, technical, and operational performance of several field service teams, driving service excellence, profitability, and customer satisfaction.

Reporting directly to the Services Director, you’ll work closely with Service Delivery Managers to ensure SLAs are met while identifying areas to grow and strengthen long-term client partnerships.

What You’ll Be Doing:

• Leading the operational delivery of managed services across several client accounts
• Managing and mentoring large technical teams (40+ field engineers and support staff)
• Overseeing financial performance across contracts, ensuring revenue and margin targets are met
• Supporting client retention through service quality, relationship building, and account growth
• Partnering with Sales on RFPs, bids, and customer presentations for new opportunities
• Ensuring full compliance with internal policies, client documentation requirements, and reporting processes
• Handling commercial risk, change management, and service transitions between clients and teams
• Producing and presenting accurate reports to internal stakeholders and client contacts
• Driving cross-department collaboration to maximise resourcing efficiency
• Supporting recruitment, onboarding, training, and performance management of team members
• Leading or supporting special projects from scope through to handover
• Maintaining a strong presence on-site and via client communication channels
• Acting as a senior ambassador of the Managed Services division within the wider organisation

What We’re Looking For:

• Extensive leadership experience in a service delivery or project management environment
• Strong technical background in telecoms or ICT infrastructure (voice, data, cabling)
• Proven ability to manage multimillion-pound service contracts across multiple clients
• Deep understanding of structured cabling types, installation methods, and standards
• Skilled in managing large teams across dispersed geographies or complex client sites
• Hands-on knowledge of ITSM ticketing systems, change control, and asset management tools
• Proficient in Microsoft Office Suite (Outlook, Excel, Word)
• Strong communication, organisational, and stakeholder management skills
• Calm under pressure, with a proactive, solutions-led approach
• Ability to mentor, train, and approve technical and service documentation and processes
• Experience working cross-functionally with other senior leaders and departments

Bonus (, Not Essential):

• ITIL® certification or experience in ITIL-aligned environments
• Background working in critical environments (e.g. data centres, financial services, large-scale enterprise)