Operations Manager

Job DescriptionJob DescriptionAbout Us


Stern Exteriors is a full-service roofing and gutter contractor serving North and Central New Jersey, specializing in gutter system design, gutter and guard installation, fascia and soffit repair, and now expanding our services to include roofing, siding, and exterior carpentry. Known for our transparency, quality workmanship, and responsive service, we are seeking a hands-on Operations Manager to help lead the next stage of our growth.

Role Summary


This is a field-forward, leadership-level role for someone with deep construction experienceespecially in roofing, gutters, siding, and exterior work. The ideal candidate can manage teams, coordinate material and labor logistics, ensure job quality, interface confidently with customers, and drive operational excellence across the company.

This role combines team leadership, customer-facing confidence, field execution, and back-office coordination.

Key Responsibilities


Project & Field Operations

• Plan, assign, and coordinate labor and material resources across multiple concurrent projects
  
  
• Oversee job sites (especially larger or more complex ones) for safety, quality control, and adherence to company standards
  
  
• Conduct spot checks and final walkthroughs to ensure jobs meet specifications
  
  
• Maintain a strong presence in the fieldthis is not a desk-only position
  
  

Team Management

• Lead and motivate a team of 7+ field technicians
  
  
• Set clear expectations, ensure accountability, and provide ongoing feedback and guidance
  
  
• Bridge the communication gap between field crews and office staff
  
  
• Uphold a culture of discipline, follow-through, and attention to detail
  
  

Customer Engagement & Communication

• Interface directly with homeowners and commercial clients
  
  
• Provide clear, confident guidance and reassurance during job planning and execution
  
  
• Represent the company with professionalism and trustworthiness on every site visit or call
  
  

Checklist Compliance & Process Leadership

• Implement and enforce the companys operational checklists for installations, repairs, quality control, and job closeout
  
  
• Train teams to use checklists consistently and treat them as a non-negotiable part of operations
  
  
• Track progress and completion with an obsession for the details
  
  

Business Development ()

• Leverage existing relationships to originate new business opportunities
  
  
• Identify upsell and cross-sell opportunities during project scoping or field visits
  
  

Qualifications

• 5+ years experience in construction, with specific exposure to roofing, gutter work, siding, fascia/soffit repair, or exterior carpentry
  
  
• Strong project management and field coordination background
  
  
• Demonstrated experience leading teams of 5+ workers
  
  
• Excellent interpersonal skills; can communicate effectively with both field crews and administrative staff
  
  
• Customer service mindset, with the ability to earn trust and diffuse concerns
  
  
• Highly organized and process-driven; uncompromising on completion and quality
  
  
• Military background is highly valued for its emphasis on structure, accountability, and checklist culture
  
  
• Bilingual (English/Spanish) is a plus
  
  
• Valid drivers license and clean driving record
  
  

What Were Looking For

• A leader in the field and in the officesomeone who can lead a crew and impress a homeowner in the same day
  
  
• A stickler for detail and processsomeone who loves seeing a job completed right and on time
  
  
• A problem solvercalm under pressure, confident in their judgment, and quick to act
  
  
• A business builderable to generate opportunities and help grow the company organically
  
  

Benefits

• Competitive salary and bonus structure

• 401(k) plan

• Opportunity to grow into a Director-level role as the business expands