Operations Manager

Job DescriptionJob Description

The Operations Support Manager (OSM) plays a crucial role in supporting the General Manager in overseeing daily operations, managing staff, ensuring the highest standards of customer service, and driving business success. This role requires strong leadership, problem-solving skills, and the ability to multitask in a fast-paced environment. The OSM will work closely with all departments to ensure smooth operations and will step in for the General Manager as needed. Food & Beverage experience but not required.

Compensation:

$50,000+

Responsibilities:

Key Responsibilities:

• Operational Support: Assist the General Manager in overseeing the daily operations of the business, ensuring efficiency and consistency across all departments of Front Desk, Housekeeping, Maintenance, and Food & Beverage.
• Team Leadership: Supervise, train, and develop staff members. Provide coaching, performance feedback, and implement strategies for staff retention and engagement.
• Customer Service: Ensure an excellent customer experience by maintaining high standards of service, resolving any customer issues, and identifying areas for service improvement.
• Compliance & Safety: Ensure compliance with company policies, local, state, and federal regulations, including health and safety standards. Maintain a safe work environment and handle any incident reports.
• Sales & Marketing Support: Support the General Manager in driving sales initiatives, marketing campaigns, and promotions. Assist with the planning and execution of special events.
• Problem-Solving: Address operational challenges and customer complaints in a timely and professional manner. Make decisions to resolve issues while maintaining brand standards.
• Reporting & Communication: Provide regular reports to the General Manager regarding operational performance, staff issues, customer feedback, and any other key areas of concern.

Qualifications:

• Experience: At least 1-2 years of experience in a managerial or supervisory role, preferably within hospitality.
• Leadership Skills: Proven experience in managing teams, with a focus on motivating, coaching, and developing staff members.
• Communication: Strong interpersonal and communication skills, both written and verbal, with the ability to interact effectively with all levels of staff, management, and customers.
• Problem-Solving: Strong decision-making and problem-solving skills with the ability to manage multiple tasks simultaneously in a fast-paced environment.
• Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays as required by business needs.
• Technology Proficiency: Familiarity with IHG Brand Standards and Opera PMS

About Company

What We Offer

• Opportunities for growth and career advancement
• Dynamic and supportive work environment
• Employee discounts and perks