Operations Manager

Job Description

Very exciting leadership role in a premium health and fitness environment!

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Our client is a well-established, health and fitness club in the heart of Notting Hill, offering a premium wellness experience with state-of-the-art gym facilities, studios, a pool, and spa. With an exciting new club opening next Spring and a full refurbishment of the existing site, this is a fantastic opportunity to join the growing business at a pivotal moment. 

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We are looking for an Operations Manager to oversee the smooth running of the club and ensure an exceptional experience for members. This role is ideal for a proactive and experienced leader from a health & fitness or hospitality background, who thrives in a dynamic and fast-paced environment.  

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Schedule: 45 hours per week, including two weekends per month

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Key Responsibilities include:

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Member Experience 

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• Ensure a first-class member experience by resolving queries and concerns efficiently 

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• Support the team in delivering an effective member retention strategy

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• Be a visible and approachable leader, particularly during peak hours  

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• Act as the club’s Health & Safety Officer, ensuring compliance with all safety policies and procedures  

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• Oversee fire safety, including regular alarm testing and logbook maintenance  

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• Maintain pool & spa safety, ensuring accurate record-keeping  

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• Train staff on emergency protocols and health & safety procedures  

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• Maintain high cleanliness standards across all areas of the club  

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What We’re Looking For:

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• Ideally 2 years’ management experience in operations - ideally within a health club or hospitality setting  

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• Experience with Health & Safety compliance / maintenance checks

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• Strong leadership and team management skills  

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• Ability to work under pressure and problem-solve in a fast-paced environment 

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• Excellent communication and organisational skills  

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• Goal-oriented, with the ability to track and achieve key performance indicators 

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Perks & Benefits

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• Competitive salary + bonus

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• Complimentary club membership for you and a guest  

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• Discounts on club services and products  

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• Cycle-to-work scheme  

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• Regular team events and wellbeing initiatives  

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