Operations Manager 2

Job DescriptionJob Description:\n\nSalary: $25 - $45 per hour DISCLOSURE - MULTI-EMPLOYER ROLE: This W-2 hourly Operations Manager position includes responsibilities that span across the following three organizations, all under shared leadership: FOCUS #1 Community Wellness Outpatient Mental Health Center FOCUS #2 Lighthouse Behavioral Health Center FOCUS #3 Freedom Healthcare You will maintain separate W-2 employment relationships with each organization and will receive individual payroll compensation from each entity based on the time worked and services provided for their respective programs. This means you will be an official employee of all three companies, with hours, responsibilities, and compliance obligations tracked separately for each. This role is structured as a 40-hour per week position, with a portion of the the total weekly hours allocated to each organization. While day-to-day supervision and scheduling will be coordinated centrally to support integrated care, each employer will manage its own onboarding, HR, and compliance processes in accordance with applicable laws and organizational policies.DISCLAIMERS: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to perform the job successfully. Job responsibilities may be modified or expanded over time, and the company will inform the employee of any such changes. DIVISION: Operations ACCOUNTABLE TO: Chief Operations Officer (CEO in the absence of Chief Operations Officer) CLASSIFICATION: This is a full-time, W-2 employee position totaling 40 hours per week, worked over three scheduled days, with hours allocated across three affiliated companies as follows:Freedom Health Care Freestanding General Primary Care Clinic (FHFSGC):Part-time, W-2 employee approximately 4 hours per week (10% of total weekly hours)Community Wellness Outpatient Mental Health Center (CWOMHC):Part-time, W-2 employee approximately 18 hours per week (45% of total weekly hours)Lighthouse Behavioral Health Center (LHBHC):Part-time, W-2 employee approximately 18 hours per week (45% of total weekly hours) WORK SCHEDULE:(Monday Friday, 8:00 AM 5:00 PM):8:00 AM 8:10 AM Team check-in and daily planning8:10 AM 8:40 AM Participate in Operations Division leadership meeting8:40 AM 11:40 AM Conduct six (6) 30-minute clinical supervision sessions (or use time for candidate interviews or operations support)11:40 AM 12:20 PM Lunch12:20 PM 1:20 PM Weekly standing meetings with COO, HR, or finance (based on day)1:20 PM 2:50 PM Conduct six (6) 15-minute client observations for supervisee quality monitoring2:50 PM 4:50 PM Conduct four (4) 30-minute client-facing sessions (H0001/90791 or follow-up) with real-time ICANotes documentation4:50 PM 5:00 PM Team wrap-up and end-of-day troubleshooting COMPENSATION RANGE:Compensation for this position ranges from $28.00 to $45.00 per hour, and is commensurate with experience, expertise, verified credentials, and available company budget. In addition to hourly wages, eligible employees may receive a comprehensive benefits package that includes: Paid Time Off (PTO) Family and Medical Leave Health, Medical, and Dental Insurance Reimbursement or health insurance coverage, as available Supplemental Health and Insurance Options Retirement Savings Plan Professional Development Support and Continuing Education OpportunitiesANTICIPATED TRAVEL: 10% of the time. There is no additional compensation for travel. PHYSICAL DEMANDS:Walking and standing during rounds, site visits, and staff monitoringProlonged desk work for documentation review and EHR navigationOccasional lifting of materials or supplies (up to 25 lbs) WORKING CONDITIONS:Behavioral health clinic and residential group home environmentsFast-paced and compliance-driven work settingMust be available for scheduled on-call coverage and weekend responsiveness COMPETENCIES AND SKILLS:Experience overseeing both residential and outpatient servicesFamiliarity with ICANotes or similar EHR platformsTraining in trauma-informed care, motivational interviewing, and harm reductionMinimum 5 years of experience in clinical and operational leadership in behavioral health settingsFamiliarity with COMAR 10.47 regulations, Medicaid billing, and accreditation standards (CARF, OHCQ, CSA)Strong leadership, communication, and documentation review skillsBoard-approved Clinical Supervisor credentialExperience with Medicaid documentation and behavioral health billingFamiliarity with CARF or Joint Commission accreditation standardsExperience supervising clinical interns and pre-licensed professionals LEVEL OF EDUCATION / TRAINING / QUALIFICATIONS:Masters degree in counseling, social work, psychology, or related behavioral health disciplineCurrent Maryland licensure as LCPC, LCSW-C, LCADC, LGADC, or equivalentBoard-approved clinical supervisor status under MD Board of Professional Counselors and Therapists FOCUS #1: ACCOUNTABLE FOR: Administrative oversight and clinical supervision of the outpatient mental health center (OMHC), ensuring compliance with COMAR, maintaining documentation standards, overseeing multidisciplinary staff, and directing service delivery CLASSIFICATION: Part-time, W-2 employee approximately 18 hours per week (45% of total weekly hours) ALTERNATE TITLE(S): OMHC Administrator, Clinical Program Director, Clinical Supervisor COMPANY: Community Wellness Outpatient Mental Health Center Community Wellness Outpatient Mental Health Center (CWOMHC) is a person-centered behavioral health organization committed to improving the mental and emotional well-being of individuals and families across our community. We offer a full continuum of outpatient servicesincluding therapy, psychiatric evaluation, medication management, and care coordinationdesigned to meet the diverse needs of our clients in a compassionate and culturally responsive environment. CWOMHC supports holistic recovery by integrating somatic, behavioral, and rehabilitative care. Our interdisciplinary team is dedicated to fostering resilience, dignity, and empowerment through trauma-informed, evidence-based practices. We serve children, adolescents, and adults with a wide range of behavioral health conditions, always with a focus on accessibility, community connection, and client choice. COMPANY WEBSITE: https://cwomhc.org/ COMPANY PHONE NUMBER: (667) 309-9920 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: (667) 309-9920 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: hr@cwomhc.orgACCOUNTABLE FOR: All OMHC staff SUMMARY OF POSITION RESPONSIBILITIES: The Program Director & Clinical Supervisor for CWOMHC provides executive oversight of clinical operations, administrative systems, staff supervision, and regulatory compliance for the organizations outpatient mental health clinic (OMHC). This dual-role position is responsible for ensuring the continuity of clinical services, monitoring staff performance, managing program quality and efficiency, and fulfilling the duties as required under COMAR 10.21.20.10 and COMAR 10.21.17. The role ensures that clients receive clinically appropriate, timely, and coordinated mental health services while maintaining compliance with Maryland state regulations, audit standards, and ethical practices. COMAR REGULATORY RESPONSIBILITIES Per COMAR 10.21.20.10 Program Director RequirementsBe a licensed mental health professional, or hold a masters degree in:Mental healthHealth servicesBusiness administrationBe employed at least 20 hours per week at the OMHCResponsible for:Ensuring administrative requirements of COMAR 10.21.17 are metFulfilling all OMHC programmatic requirementsProviding continuity of service when clinical staff are unavailableImplementing a system of clinical supervision for all treatment staffDemonstrating knowledge of all regulatory requirements for the operation of the OMHC Clinical Supervisor ResponsibilitiesProvide clinical oversight and supervision to licensed and unlicensed clinical staffReview and co-sign treatment plans, progress notes, assessments, and documentation as requiredProvide regular supervision sessions in accordance with board and payer guidelinesApprove clinical content for audits and Medicaid billingSupport clinician performance development, compliance, and quality assurance SCHEDULED DUTIES AND RESPONSIBILITIES: Administrative OversightManage day-to-day operations of the outpatient mental health centerSupervise front desk, intake, scheduling, and patient access functionsEnsure compliance with appointment timeliness, client assignment, and documentation trackingFacilitate weekly staff meetings and department-specific huddles Clinical SupervisionProvide weekly/biweekly clinical supervision to LMSWs, LGPCs, and internsGuide staff in assessment, diagnostic formulation, treatment planning, and crisis interventionMonitor service documentation for 90791, 99214, 90837, 90832, and H0032 codesEnsure that all documentation meets Medicaid and COMAR audit readiness standardsTrain and mentor clinicians in real-time documentation and integrated service delivery Quality Assurance & ComplianceEnsure all regulatory requirements are met for documentation, licensure, supervision, and patient safetyMonitor and audit treatment plans, EHR entries, and clinical workflowsCollaborate with billing, compliance, and HR to maintain records for state inspectionsPrepare for CARF, OHCQ, and Medicaid audits and lead corrective action plans Interdisciplinary CollaborationCoordinate closely with psychiatric, nursing, care coordination, and peer support teamsParticipate in treatment team meetings and clinical case reviewsAssist with integration of behavioral health and primary care efforts with partnering organizations UNSCHEDULED DUTIES AND RESPONSIBILITIES:Troubleshoot staff or client-related issues as they ariseSupport recruitment and onboarding of new staff and clinical internsAttend community stakeholder or provider network meetings as a representative of CWOMHCProvide leadership during internal or external crises impacting clinical care FOCUS #2: ACCOUNTABLE FOR: The overall clinical and administrative management of Lighthouse Behavioral Health Centers licensed and residential behavioral health programs, including regulatory compliance, staff supervision, clinical quality, client outcomes, and fiscal accountability CLASSIFICATION: Part-time, W-2 employee approximately 18 hours per week (45% of total weekly hours)ALTERNATE TITLE(S): Clinical Director, Program Administrator, Clinical Supervisor COMPANY: Lighthouse Behavioral Health Mental Health Center Lighthouse Behavioral Health Center is a community-based mental health organization dedicated to empowering individuals and families through accessible, compassionate, and evidence-based behavioral health services. We specialize in providing person-centered care for children, adolescents, and adults facing emotional, behavioral, and substance use challenges. Our programs include outpatient therapy, psychiatric care, intensive in-home services, case management, and substance use treatment, including Medication Assisted Treatment (MAT). At Lighthouse, we believe in the power of integrated care, clinical excellence, and cultural humility to support long-term wellness and recovery. Guided by our mission to serve with empathy and integrity, we are proud to walk alongside our clients on their path to healing and stability. COMPANY WEBSITE: https://lighthousebhc.org COMPANY PHONE NUMBER: (667) 400-6206 HUMAN RESOURCES DEPARTMENT PHONE NUMBER: (667) 400-6206 EXT 10 HUMAN RESOURCES DEPARTMENT EMAIL ADDRESS: hr@lighthousebhc.orgACCOUNTABLE FOR: All SUD staff SUMMARY OF POSITION RESPONSIBILITIES: The Operations Manager for Lighthouse Behavioral Health Center fulfills the regulatory roles of Clinical Director, Program Administrator, and Clinical Supervisor across residential and outpatient substance use disorder treatment services. This position is responsible for supervising clinical and administrative teams, ensuring compliance with COMAR Title 10.47 (Substance Use Treatment Services), overseeing daily operations, and ensuring that client services are delivered effectively, ethically, and in alignment with State regulations and accreditation standards. This leadership position provides direction for MAT, SUD, and SUD residential treatment programs all managed under Lighthouse Behavioral Health Center, LLC. REGULATORY ROLES & RESPONSIBILITIES: Clinical Supervisor per COMAR 10.47.01.06 & 10.47.02.06Serve as the designated Clinical Supervisor for all licensed treatment programsMust hold:A masters degree in counseling or related field, andLicensure or certification as an alcohol and drug counselor (e.g., LCADC, LGADC, LCPC), orBoard-approved supervision credentialsOversee delivery of clinical services, including documentation and direct care supervisionProvide clinical supervision to multidisciplinary staff including licensed counselors, interns, and support staffMay carry a small caseload at the discretion of the COO Program Administrator per COMAR 10.47.01.04Ensure all services are delivered in compliance with COMAR and funding requirementsOversee staffing plans, shift coverage, and 24/7 residential operationsEnsure staff are trained in CPR, crisis intervention, and behavioral support strategiesServe as the point of contact for licensing entities, MCOs, and accrediting bodiesMaintain documentation readiness for OHCQ, CSA, CARF, and internal audits Clinical DirectorProvide oversight and leadership for all clinical programming and therapeutic interventionsApprove treatment plans, assessments, and discharge planning activitiesMonitor utilization review and case assignmentsEnsure trauma-informed, culturally responsive care deliveryGuide implementation of evidence-based and recovery-oriented practices SCHEDULED DUTIES AND RESPONSIBILITIES: Clinical OversightSupervise daily clinical activities, including therapy sessions, group programming, and treatment planningReview and co-sign documentation as required for unlicensed or provisionally licensed staffLead clinical case reviews and staff development huddlesEnsure service codes such as H0024, H0038, W7330, W7350, 99214, and H0001 are used appropriately and documented accurately Administrative OperationsOversee facility readiness, compliance with safety protocols, and emergency preparednessCoordinate staffing schedules to ensure round-the-clock supervision at residential sitesManage residential census and ensure timely service initiation for new admissionsLead weekly operations and quality assurance meetings Staff Supervision & Performance ManagementConduct staff evaluations, manage corrective action plans, and oversee onboardingTrain and supervise Psychiatric Mental Health Nurse Practitioners, Addictions Counselors, Co-Occurring Disorder Counselors, Registered Peer Supervisors, Social Work SupervisorsMaintain clinical supervision logs and sup