Operations Manager

Job DescriptionJob Description

We are seeking an OPERATIONS MANAGER to join our team in Orlando, FL.

In the Moving & Storage industry, our Operations Manager oversees our day-to-day operations, managing our fleet of drivers, crew, contractors, customer service and sales team. They understand our customer’s needs and concerns and strive to help every customer have a positive memorable experience.

Responsibilities for our Operations Manager include but are not limited to:

• Manage a fleet of drivers, crew and contractors ensuring on-time service, while maintaining timely data integrity;

• Supervise our customer service and sales team; • Route and oversee delivery teams to maximize capacity and customer satisfaction;

• Train local crew and contractors; • Monitor facility and equipment condition and maintenance;

• Maintain excellent customer service quality rating; • Understand end user customer needs and concerns on home delivery

The successful candidate for this position will share the following knowledge, skills and abilities: •

Must be bilingual - Fluent in English and Spanish

High School Diploma or Equivalent (required);

• Secondary education in business operations is preferred;

• Minimum of 1 year Supervisor or Management experience with employee oversight;

• Minimum of 1 year experience in Household Moving or Trucking industry;

• Previous experience and strong understanding of budgeting and forecasting is preferred;

• Maintain an organized workspace and have the ability to complete tasks according to schedule;

• Strong multi-tasking skills required in a fast paced environment;

• Solid geographic region knowledge; • Must have excellent communication and organizational skills;

• Understand problems in moving furniture where damage occurs and how to prevent such damage;

• Fantastic problem solving skills;

• Willing to learn multiple computer programs, and demonstrate previous successful experience with Microsoft Excel and word;

• Self starter, motivated by daily challenges Along with the opportunity to be an agent of change and make your own mark at a great company with a unique culture, we can we offer you:

• Competitive Pay;

• Medical, Dental & Vision Benefits; • Paid Time Off (begin accruing your very first day!); • 401K;

• We are an Affirmative Action/Equal Opportunity employer that welcomes diversity in the workplace. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status or status with regard to public assistance.

Qualifications Education High School (required) Experience 1 years: Household Moving or Trucking Industry Experience (required) 1 years: Supervisor or Management Experience (required)

Company DescriptionAt First Class Moving Systems, we are the leading moving company to manage your next relocation. We provide storage, relocation, distribution, packing and moving services to homeowners, members of the military and businesses of all sizes. We are full-service movers with the professional staff, expertise and wide range of services to make sure that our customers receive complete first class treatment.Company DescriptionAt First Class Moving Systems, we are the leading moving company to manage your next relocation. We provide storage, relocation, distribution, packing and moving services to homeowners, members of the military and businesses of all sizes. We are full-service movers with the professional staff, expertise and wide range of services to make sure that our customers receive complete first class treatment.]]>